ClaireandElise

Hand-lettered goods.

Rancho Cucamonga, California · 48 Sales

ClaireandElise

Hand-lettered goods.

Rancho Cucamonga, California 48 Sales On Etsy since 2016

5 out of 5 stars
(14)

ClaireandElise is taking a short break

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Note from shop owner Our family will be on vacation for a few weeks as well as working on revamping the items in our shop.

Please feel free to look around or leave us a message and we will get back to you upon our return.

Thank you for your patience and understanding. We look forward to servicing you by the end of June.

Best,

Claire and Elise

Note from shop owner

Last updated on May 25, 2017

Our family will be on vacation for a few weeks as well as working on revamping the items in our shop.

Please feel free to look around or leave us a message and we will get back to you upon our return.

Thank you for your patience and understanding. We look forward to servicing you by the end of June.

Best,

Claire and Elise

Macarena Atha

Contact shop owner

Macarena Atha

Reviews

Average item review
5 out of 5 stars
(14)
Caryn

Caryn on Apr 18, 2017

5 out of 5 stars

Absolutely love this shirt! My daughter loves it and said she can't wait to wear it at the lake this summer! Thank you so much-the hand lettering is beautiful and we love the color!! This is one shirt that will get a lot of wear! Great turn around time and very polite and courteous. I will definitely be back for more!!

ekneeream

ekneeream on Feb 28, 2017

5 out of 5 stars

These were so perfect! The class loved them. Seller was very prompt and easy to work with! Would highly recommend

Rose421

Rose421 on Jan 25, 2017

5 out of 5 stars

The valentine cards are sooo pretty and I can definitely tell the dedication and love you put into them. Excellent communication and she makes sure everything is perfect before sending them. Thank you for your card that made it extra special. Very fast shipping! I will definitely be buying again in the future.

View all 14 reviews

Updates

Look what just came in from the printer!!! Hot off the press and heading to a customer!
Last order of Valentine cards for the season. Until next year...

Tagged in this photo

Getting ready to send this to a client. Happy Mail her way.

Tagged in this photo

View all 17 updates

About

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Shop members

  • Macarena Atha

    Owner, Designer

Shop policies

Last updated on November 17, 2016
Welcome to Claire & Elise.

We are a husband and wife creative design team located in sunny Southern California.We met in 2001, in art school, The Academy of Art University, located in San Francisco. Allen was a film student and I (Mac) was getting my MFA in painting. We have two creative daughters ages 7 and 5.

All our designs are original and one of a kind. We design everything in house, then digitize our work, print, and hand cut/assemble every product.

We are excited to start the New Year with the Grand Opening of our shop. Please check back often for new products.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
All payment amount must be in US Dollars (US$). We accept PayPal, Credit card, or Esty Gift cards.

All orders with a shipping address in California, USA, will be charged an extra 8% sale's tax during checkout.
Shipping
All Claire & Elise products are shipped in boxes or padded envelopes.

We ship on Mondays, however, if you need a rushed order, please send us a message and we will do our best to expedite your package.


::: DOMESTIC CUSTOMERS ::::::

All items in our shop are mailed via USPS First Class. Please allow 2-4 weeks for delivery within the United States depending on how far from Southern California you are located. (Rancho Cucamonga area). 4-8 WEEK delivery for custom orders, contingent on design, production, and shipping.


::: INTERNATIONAL CUSTOMERS ::::::

Please note, we will do our best to get your order to you, however, due to customs and other international variables, we can not guarantee how long it will take for your package to arrive. It may take anywhere from 2-6 Weeks on top of our production and shipping time.

Also, please be aware that the customer (you) is responsible for any extra fees. You can find more information on this link:

https://www.etsy.com/help/article/5023

Please make sure to research your country of origin and any extra fees which THEY may impose on you.
Refunds and Exchanges
>>>If you need to cancel your order before your item is shipped or before the customization process has begun (for any customized item), we will give you a full refund at your request.

>>>Should you request and receive a proof and still would like to cancel, the value of the proof(s) will be deducted from your total refund. However, please note, once custom items have been sent to production, a refund will not be made.

>>>For a full refund the package/product must be unopened, unused and undamaged, within 30 days of receiving the original package. However, the refund will be credited to you after we receive the product within the above mentioned 30 days.

>>>You are responsible for the cost of shipping the product back to us.

>>>If your item(s) where damaged during shipping please contact us with clear pictures of the damage and we will do our best to accommodate you.


The following items can not be returned or exchange, due to the nature of these items, unless they arrive damaged or defective, we will not accept returned or exchanges for:

Custom or personalized orders
Items on sale


We take pride in our quality products and we love what we do.
From start to finish from us to you!
Additional policies and FAQs
If you have any questions or concerns, please do not hesitate to reach out to us. Your feedback is always welcome.


Small parts. Not for children under 3 years.

More information

Last updated on May 19, 2017
Frequently asked questions

Custom and personalized orders

We are not accepting custom orders at this time, however, we hope to have this available in the near future. Unless it states so in the listing, such as the Valentine cards. Feel free to send us a message should you have any more questions.

Wholesale availability

Wholesale is not available at this time.

Custom and personalized orders

*We are NOT taking custom and personalized orders at this time.* However, please discuss your needs before you purchase. Sometimes, personalized orders can take a little extra to create, therefor depending on the nature of the order, an extra fee will be added.

Can you recreate a logo/card/image/illustration?

We value the hard work of other designers. Therefore we do not replicate any logos, art, illustrations, images or fonts. Everything we create is original and one of a kind.

What is your process?

We first brainstorm ideas by making a list. Then we make a series of sketches (thumbnails) until we come up with a custom illustration we are happy with. Then, we redraw and edit as close to perfection as possible, ink the illustration, vector (digitize), and finally we are ready to place in the product.

Are you a trained artist?

Short answer yes! My husband and I met in art school. We both have over three decades of experience (combined).

Can you recreate an existing art work?

Short answer, NO! To avoid using others intellectual property we try really hard to come up with original artwork. Creating something from scratch takes a lot of time and dedication.

We realized other shops may not be aware of copy-write laws, however, we rather not take our chances. ;)