claraiuribe's Shop Policies
Hello and Welcome to my little Shop...
Thanks for stopping by!!! Everything here at Sweet Treats is handmade by me Clara Uribe in a loving and smoke-free environment.
Enjoy what you see & I hope you'll find something that you'd love to make your own.! If you have any questions feel free to contact me at sweettreats.etsy [!at] gmail.com
Before you buy, please check out my "shop policies" for info on shipping and other important stuff. I love hearing from you so please send me a message if you have questions!
Payment thru PAYPAL ONLY. All items must be paid for within 24 Hours of order or will be relisted. Items are only shipped upon confirmation of payment.
Your order will be processed once payment is received by Paypal.
USPS is my preferred shipping method for USA. If you want it shipped another way, please contact me to discuss other options, additional charges may apply.
I will usually start working on the item within 2 business days after payment is received, 3-4 days for some custom items. shipping time depends of the item (see description) If you need something shipped faster please email me & I will do my best to get it out ASAP.
I will send you a message shortly after purchase letting you know the estimated arrival date of your purchase. Most of my US orders take between 3-5 business days.
to arrive after it's been shipped.
Once I sent the order and there is a receipt that proves it, im not responsible for any lost items.
Refunds and Exchanges
I want you to be happy with your purchase and will work with you to make sure that happens, please contact me immediately if you have any issue with your product. However, as a general rule, since I handmade each item with lots of love and care for each customer, I do not give refunds so make sure you like it when you buy it. I don't accept any return, so place your order carefully.
If you have any questions about a product, please convo me :)
However, I accept exchanges on a VERY VERY LIMITED basis. If this will be the case, the Buyer will be responsible for any shipping fees for product exchanges.
Custom Items are non-returnable! Please contact me immediately if you feel "something is not quite right" with your purchase, and I will do my best to find a happy outcome for us both.
Additional Policies and FAQs
I do take custom requests and love doing them! Please contact me if you want me to make you a custom order, I would enjoy help bringing your ideas to life! I will always contact you back to let you know whether your request is something I can create.
My policy for custom orders:I'll begin working on the it, once the payment(non refundable) is received.
This is my policy to ensure that only serious buyers are asking for this service.
-Items are sold " as is" and due to the nature of the handcraft items, colors, fabrics and materials may vary
-Purchases of my artwork do not entitle the buyer to reproductive rights.
Thank you. :-)
-A word about feedback: Please do not leave negative feedback before you have contacted me. Your satisfaction is my priority. As Etsians our feedback rating and comments are very important and influential. Thank you for your consideration of this matter.
Please note that although I make my plushies to be durable and fun for small people, they are not indestructible. They are handmade with hand sewn details and are not meant for rough play. All the plushies in my shop are not recommended for those under 3 who love to jump on their friends and bite off eyes and noses.
If you are interested in a custom or wholesale order (sorry,no consignment) just convo me!
Clara Uribe, Houston,TX USA, sweettreats.etsy [!at] gmail.com
Last Updated February 21, 2012