Most, if not all our products, are free-hand, meaning the designs are not drawn or made from sketches. Thus, a good deal of research goes to creating our pieces, from the materials to be used, the gemstones, and the like. Being said, we very much welcome requests for custom pieces because we believe that much of our creativity is brought out through this avenue.
We hope that you will like our shop, with the same enthusiasm we had in creating the pieces for you.
Accepted payment methods
Returns and exchanges
Delays caused by natural calamities or fortuitous events shall NOT be subject to a refund since the seller has no control over these circumstances. Please be reminded, however, that we will ensure your item to be in the best and safest hands during transit to you.
Because each piece is individually handcrafted, we will only allow refund if the item does not meet the expectation of the buyer.
Please wrap the item as carefully as it was delivered, including the pouch and/or gift box it arrived in, so that there is no damage. Shipping costs are not refundable.
The buyer is responsible for all return shipping costs. For your protection and mine, returns must be sent back to me with delivery confirmation AND in the same manner within which it was sent. For example, if the item was sent via express shipping (5 days delivery), it should be sent (returned to seller) also with the same exact shipping method. Its only fair.
Earrings cannot be returned for sanitary reasons.
For custom orders, please understand that there are no refunds or exchanges. Bracelets, necklaces should be returned in new, undamaged condition for exchange within 3 working days from receiving your order.
Most, if not all, headbands are pre-ordered. Meaning, they are made only when an order is placed. We do not stock headbands as we believe that unuse lessens their quality. The photos that are posted were previous designs I are re-created. You will receive the exact design but with a few differences which are not noticeable. This is to ensure that each piece is unique. No one will ever own the same exact thing.
Payment is expected as soon as your order is placed. We'll send you an email if payment isn't received within 2 days.
If I don't hear from you or you don't pay within FOUR WORKING DAYS I will contact Etsy admins to cancel the order.
If you would like to upgrade to priority or express shipping, please let me know and I will create a custom listing for you. Express shipping costs $45 for you to receive the item within 5 days.
Orders within the Asia-Pacific Region usually take 6-7 business days to arrive, and international orders generally take 3-4 weeks (subject to mail service and customs practices of the specific country).
*** Orders are shipped ONCE A WEEK from the PHILIPPINES ***
All jewelry comes packed in a gift box.
Delivery times are estimated. We cannot be responsible for postal, custom or holiday delays, especially delays caused by natural disaster or calamities.
The buyer is responsible for any extra taxes that customs might claim.
*** The shop RESERVES THE RIGHT TO HOLD ON TO THE ITEM if it feels that losing the package is imminent or in danger of being lost. In these cases, the item WILL BE SHIPPED once such event has surpassed***
Over a period of time you will notice the the prices for specific items (not all) have been lowered. This is not because the quality or material is not of top quality, but because shipping prices in my country have been modified. However, this applies to heavier items like bib necklaces and bag hangers. In order to maintain balance, we have decided to lower the cost in order to accommodate the price change. We believe that the decrease in price is a small price to pay for you to enjoy and treasure the jewelry and accessories we make :)
Additional policies and FAQs
First, they are personally made by hand and only by one person. This process allows greater attention to detail as each pearl or crystal are meticulously woven and intertwined with each other.
Second, each one is a certified one-of-a-kind piece. Meaning, no matter how a design is duplicated over and over again, there will always be that subtle individuality that it will carry. You are assured to be the only person with that design.
Do you customize designs?
Yes. We've had orders that involved the use of semi-precious stones and large swarovski crystals. Some were orders using sterling silver wire or 10k gold!
Do you accept bulk orders?
Yes. Same waiting time but LESS the retail price. We find it easier to produce a piece when it is ordered in bulk.
Is there a waiting period for customized orders?
For ornate headbands - waiting period is a maximum of 2 weeks
For crocheted wire cuffs - waiting period is 2 weeks - 1month.
Why is there a waiting period?
Each piece is created ONLY after the order has been placed (meaning: payment is made). Only Joanne makes each piece one at a time. All items are never stocked as we believe that storage for long periods lessens the quality especially when not worn.
What's the Premiere Collection made of?
The collection includes all kinds of gemstones, semi-precious stones and crystals that are crocheted, worked, and woven with 10k gold wire.
What's a 14k gold wire?
It is 10/24ths gold content or 41.7% gold. This karatage is gaining popularity for its affordability and durability. Commonly used in everyday-wear jewelry such as rings, 10K gold beautifully withstands wear and tear. It is the lowest gold content that can be legally marked or sold as gold jewelry in the United States.