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Shop policies

Last updated on February 24, 2011
Hello. All of my clay creations are made by hand. There is no mass production or machinery used other than a pasta machine that I use to roll clay to a uniform thickness.

Accepted payment methods

Returns and exchanges
If an item is not as you thought it would be, please email me and I will initiate the return process. The product needs to be returned with the same level of packaging protection as it was received. Returns must be initiated within 7 days from the date I mailed it to you which can be noted on your delivery confirmation info that was emailed to you when shipping occurred (for orders delivered to U.S. addresses only).

Since all U.S. clay shipments are insured, if the item arrives damaged I will replace it if I have the materials, or refund your full purchase price, not including shipping, or if materials are no longer available on a one of a kind piece, we can discuss a new style of bead for you.
Paypal, (which includes e-check & credit card payments) is the one stop payment method for ClayBeads.

Even if you don't have a PayPal account, you can use their service to simply use your credit card. Here are instructions on how to pay with a credit card if you do not have a Paypal account:

During the "submit order" step you must make a payment choice, but this does NOT mean you have paid. The final step is the actual payment so please be sure you do both so as not to delay your purchase. If you are NOT directed to Paypal during your Etsy purchase, that means your payment has not yet been made. Simply return to your Etsy "purchases" page and complete payment.
All orders ship worldwide via USPS first class rates. Orders shipped to U.S. addresses also receive complimentary insurance & delivery confirmation.

It's just easier to automatically insure everything traveling within the U.S. for peace of mind for us both and also in case rare damage might occur during mailing.

I am located in California, so most in-state shipping is pretty quick for first class.

***International customers***No tracking will occur unless you request registered postal service which is $11 (USD). This service includes tracking and will require the recipient ONLY to sign for the package to prove receipt. If you have already paid for your order and want to increase shipping to this level, email me and I will send a Paypal request for payment for the balance of the shipping cost.
Additional policies and FAQs
If you would like to place a custom order, please send me a convo (Etsy Conversation) and we can see what can be created.