claychicks

If you are unsatisfied with your purchase, please convo me. I will refund or exchange errors I make. I will exchange any item once I've received it back in saleable condition. Return shipping is the responsibility of the buyer.

Since all situations are unique give me a convo and we'll work it out!

I accept PayPal, credit cards through PayPal and eChecks through PayPal. Payment is due at the time of purchase. If you know there will be a lapse between purchase and payment arriving, such as for an eCheck, please let me know.

If payment isn't made, the first day I will send a reminder convo. The second day I will email. The third I will cancel the transaction and relist the item. If there's a reason for a delay, convo me and we can work it out!

I ship via Canada Post using Light Packet. Canada Post says that this can take up to 10 business days (2 full weeks) to arrive. I've found it's usually quicker but not always. Sometimes it can take 3 to 4 weeks.

I ship every second day or so - Monday, Wednesday and either Friday or Saturday - after receiving payment through PayPal.

Light Packet to the US begins at $3.00, at $4.50 for other international destinations. All canes are sent plastic wrapped and then boxed so that you get your lovelies in good condition.

Please do not ask me to falsify customs documents for you - duties and fees are the responsibility of the buyer.

► Do you have additional canes?

I often have more - far more - than what is listed. A good idea of what I currently have in stock is to take a look at my Sampler Listing. The group shot in it is usually a relatively recent picture of what I have in quantity in my studio. Feel free to convo me about setting up your own listing for canes of your choice!

► I've never used canes! What do I do?

I have a growing list of projects and links on this page of my site to help with this:

http://www.tooaquarius.com/learn/using-canes/

If you have any specific questions, convo me! I'm happy to answer or to refer you to other mentor-type resources.

► I'm really interested in polymer clay! Can you help me out?

Sure! I love to share my obsessions. My site http://www.tooaquarius.com has several tutorials on it as well as several years of my work and meanderings. If you convo or email me I'd be happy to share some of my other clay resource sites!

► Do you do custom orders?

Custom orders are cheerfully attempted. Convo me and we can see if I can help you!

► Do you offer wholesale or volume discounts?

I do! Volume discounts are often built into the prices of the cane sets. Larger sets are sold 6 for the price of 5 canes. If you need a bigger quantity of canes, we can arrange a discount on that, as well.

If you need to discuss wholesale options, please convo me and we can arrange the details including order lead time.