ClaycrazyPottery

If you are not happy with your purchase, I am not happy with the sale. If for any reason you are not satisfied, please contact me to address the issue. If you wish to return the product, please contact me within 7 days. Once I receive the item(s) undamaged, I will issue a refund for the cost of the item. ALL shipping costs are the buyers responsibility. Return shipments should be sent insured. Items should be returned no later than 21 days after purchase for a refund.

****Custom Orders: When you order a custom piece we will have several conversations to insure we agree on the details of your order. If you request it, I will send you a photo of the item in it's green ware state so you may have final approval before the item is bisque fired. I can also, upon request, send a photo of the item before I ship it. All sales are final on most custom orders.

I accept Paypal, checks, and money orders.
If you are paying by check or money order, the order will be shipped as soon as your payment clears my financial institution.

If you are from Maryland there is a 6% sales tax is added to your invoice. I will also deliver to the local area, and remove the shipping charges. Please contact me so I can adjust the invoice.

I recycle boxes and packaging material when ever possible. If your purchase is for a gift and you would like an unused box, please let me know. If you are purchasing a gift, it is still your responsibility TO OPEN YOUR ORDER and make sure that everything is in good condition when the order is received. I cannot be responsible for items that were damaged in shipping if I was not notified when your order was delivered.

In stock items:
If shipping is included in the price of your items, a 20% RESTOCKING FEE will be subtracted from your refund.
Special orders:
My shipping charges are based on shipping from the east coast to the west coast.
Please note the higher cost on some pieces is due to the fragile nature of the piece.



INTERNATIONAL SHIPPING DISCLAIMER:
I WILL SHIP INTERNATIONALLY... PLEASE CONTACT ME FOR SHIPPING COSTS AND ARRANGEMENTS.
* The buyer is responsible for all customs fees, duties, and import charges that are levied at the time of delivery. Check up there if your country will charge you Customs fees here: http://www.dutycalculator.com/new-import-duty-and-tax-calculation
* VAT is NOT included in the prices, although ETSY is having an issue with this in their listing page that international buyers see.
* Orders under 4 pounds are shipped first class, and have no insurance against loss. I will have proof of being sent through the post office to show, but will not be responsible for overseas loss. International orders over 4 pounds are shipped USPS Priority mail. I can not use gift wrap on international shipments but I will gladly enclose a card.

I ENSURE SAFE DELIVERY. If an item is lost or broken during shipping please let me know immediately so that it may be reported to the shipping carrier. In the event of a lost or damaged item, the Buyer will receive a refund or replacement item AFTER they provide any and all documentation required by the insurance company. This may require sending a photo of the damaged item and/or signing an affidavit confirming the damage. I would then "recreate", as close as possible, the piece of artwork that you had purchased, OR refund your money in full. Whichever, you prefer.

For shipping upgrades, please contact me for shipping price.
For multiple piece orders, a refund can be given for the difference in the actual shipping costs. If you would like me to recalculate the shipping based on your order and zip code, please contact me.

I can custom make pieces in size and colors upon request. Feel free to email me with your request and I can give you an idea of the cost and turn around time required for the request.

~~ R A K U ** PIECES ARE **NOT** WATER TIGHT OR FOOD SAFE!!!

Here are a few things to keep in mind regarding Ceramic stoneware:

~~ Never leave lit candles unattended. Lanterns, votive holders, candle holders, and luminaries will become hot after they've been lit for a while, even if they are electric.

~~ Handling stoneware for the oven as follows:
Fast changes in temperature can cause thermal shock
Never take it directly from the freezer or refrigerator to the oven. Always let the piece warm up in the oven during the preheating of the oven. Never put ceramic ware on open flame.

~~ Stoneware can be used in a microwave oven, but will absorb heat: use care when taking a piece out of a microwave oven.

~~ Stoneware pieces are dishwasher safe. However, these are one-of-a-kind pieces, so handle them with care when washing to avoid chipping. Once a piece is chipped it is likely that a crack has developed as well. The piece will become weak at the crack and further heating and cooling may exacerbate the problem. It is recommended that it should no longer be used to heat and serve food. If a piece does break, gluing is not recommended for utilitarian pieces. If you do repair a piece, use it as decorative only.