cleighcreations' Shop Announcement

WAIT TIME: The wait for costumes right now is about 6-8 weeks. The wait fluctuates depending on how many commissions I have on my plate at one time and during Con season I get a lot, so please be patient.

MESSAGES: Please message me about any custom orders or questions you might have about costumes that are not listed in my shop. However, depending on how busy I am, I cannot answer all of the messages immediately due to the volume at which they come in. I'm sorry!! Thank you for your understanding!!! :)

MEASUREMENTS: For all custom costumes, please make sure that measurements are accurate. When in doubt, get someone else to help you :)

RETURNS: I can offer refunds or order cancelations on any costume that I have not yet started. However, once I have started the costume, I can only give partial refunds since time and money for materials have already been utilized. For costumes that have been shipped and have been kept by the buyer for more than 30 days, I cannot offer refunds or exchanges. Returning your un-used item for reasons such as major sizing issues will permit a refund or exhchange for a new costume or item, but item MUST be returned in the state in which it was sent.

SHIPPING: Every item within the U.S. is shipped via priority unless other specifications have been discussed. Tracking numbers will be provided upon request oor in the shipping notification, however, I cannot be responsible for post office mistakes if they should occur. Once the item leaves my hands with the tracking number attached, I cannot do anything, though this problem has not yet been an issue. For out of country packages or anything requiring customs papers, a customs number will be provided, but this number cannot track the package once it has left the U.S. Please contact me for specifications which may require extra payment for special shipping instructions.

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THANK YOU everyone!

This shop accepts Etsy Gift Cards.