cleverhands' Shop Policies
In my store I strive to offer well made useful stuff that works. I use recycled or reclaimed materials when possible. If you have any comments, questions or requests please get in touch, I'd love to hear from you!
I accept Paypal and Credit cards through Etsy Checkout
I ship first class with USPS unless you request otherwise. I try to ship orders out within 2 to 4 business days (often orders go out even faster). Custom orders have a longer lead time, typically 7 to 10 days. I send a convo to the buyer when shipment has been made.
Please confirm that your shipping address is accurate to avoid delays.
IMPORTANT INFORMATION ABOUT INTERNATIONAL ORDERS
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchase.
USPS international shipping is often prompt but can sometimes take a little longer due to customs delays in the destination country. According to the USPS International orders are not considered lost until 45 days has passed without delivery. If an order does not appear in that time frame I am happy to replace or refund the order. USPS tracking for international packages does not show information after the package has left the United States. This does not mean the package has been lost. To avoid delays and missed delivery please make sure your shipping address is as accurate as possible.
Refunds and Exchanges
If for any reason you aren't happy with your purchase please let me know. Making sure you have a positive experience is my number one priority.
Additional Policies and FAQs
Do you provide giftwrap?
Sure! I am happy to gift wrap and include a note. Everyone loves presents.Yay!
Will this fit my - journal? ipad? binder? clipboard?
Send me a convo with the dimensions of the item you are trying to fit including how thick it is and I will be happy to advise you about the best fit.
Last Updated April 9, 2015