Colorful handpainted spinning fiber and handspun yarn

Chicago, Illinois

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Shop policies

Last updated on February 7, 2011
Hello and welcome to my shop! Cloudlover is a little nook full of fuzzy things like yarn and spinning fiber. Other miscellaneous crafty bits may pop up from time to time.

Accepted payment methods

Returns and exchanges
Full refunds/exchanges will be made for issues brought up within 30 days of purchase and if the item is unused. Partial refunds/exchanges will be made on a case by case basis if you are having a technical difficulty or if the product is under-performing in some regard. If you are in any way unhappy with your purchase, please contact me so we can work something out. I want only happy woolly experiences in my shop! :)
Payment is accepted through Paypal only. If you absolutely need to pay via another method, contact me BEFORE purchase so we can work something out! If you are using a gift certificate and your order total exceeds your certificate value, I will send you a Paypal invoice for the difference.

Payment is expected within 24 hours after purchase. If payment is not received after 24 hours, I will send you a convo. If payment is not received 24 hours after that convo, I will cancel the sale. If you do not have the funds to purchase something immediately, please don't buy, but contact me first to work something out. I am happy to reserve items for a few days!
I do combine shipping on multiple purchases and I will refund any overage when I am packing up your orders.

Shipping within the US is via First Class and Priority Mail; all International shipping is First Class mail. Items in the US are shipped using Paypal shipping, so you will have a tracking number. International shipping will be done at the most affordable rate. If you would like a certain kind of shipping or added option (insurance, priority mail, etc.) please put it in the "message to seller" box during checkout and wait for a revised invoice. Please request insurance if you are living in a tear in the space-time continuum and are therefore extra susceptible to lost packages. International customers will be responsible for any import fees that may be tacked on at customs.

I ship within 4 days of receiving payment. If you need something superfast, please convo me and I'll make it happen.
Additional policies and FAQs
Custom Orders/Alchemy: Yes! I'd love to! Please note, custom orders totaling $50 or more may require a deposit.

Fibers available for custom orders:
BFL (blue faced leicester)
Superfine merino
Superwash BFL
Superwash Merino
BFL/tussah silk blend
Merino/tussah silk blend
Merino/tencel blend
Merino/bamboo blend
Merino/tussah silk/bamboo blend

Wholesale: I will offer a discount on bulk orders starting at 15 or more braids of roving. Please contact me prior to purchase. This includes both fiber already listed in my shop and large custom orders. Yarn and batts are not eligible for this discount. Payment must be made at time of purchase. Refunds are NOT available for wholesale orders!

All items are created with love in a SMOKE FREE, CAT & BUNNY-FRIENDLY HOME! I have two cats and an English angora rabbit, and try to keep them out of my workspace as much as possible (though one of the cats likes to try to stick his head through my spinning wheel.)

All wool and yarn is stored with lavender and/or cedar to act as a moth repellant. Please be advised if you have allergies to either of these.