CloudNineandCompany

Custom Apparel, Drinkware, and handmade goods!

Detroit, Michigan
16,647 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Let’s celebrate 16,000 sales!
Enjoy 15% off for the weekend of 8/7!

Follow me on Facebook & Instagram: cloudnineandcompany for an inside scoop on new items and designs!

Thank you for shopping small!

Announcement

Last updated on Aug 7, 2021

Let’s celebrate 16,000 sales!
Enjoy 15% off for the weekend of 8/7!

Follow me on Facebook & Instagram: cloudnineandcompany for an inside scoop on new items and designs!

Thank you for shopping small!

Items

16647 Sales
 

All Items

Ashley

Contact shop owner

Ashley

Reviews

Average item review
5 out of 5 stars
(2820)
See reviews that mention:
Quality 336 Shipping 237 Customer service 163

About CloudNineandCompany

Sales 16,647
On Etsy since 2012

A little bit about me

I started a shop with my favorite hobby of crocheting years ago, just for fun. I began crocheting when I was just 8 years old! I picked up a new hobby of making shirts a few years ago, and couldn’t stop. Once I had my first son in 2015, I turned my hobby into a stay at home mom side business. It has spiraled into so much more fun things for me! Now with two boys and a busy business (2 shops now!) I can easily say, I have my hands full!!!

Shop policies

Last updated on August 29, 2021
Welcome to my shop! You will find a wide variety of handcrafted goods from crochet items to personalized onesies. There is something for everyone!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
Returns and exchange details
Refunds can be made within 24 hrs of the time your order was placed. If you find something wrong with your order once you get it, contact me and I will see what can be done to resolve any issues!

If your package gets returned back to me due to invalid address, the customer is responsible for the fee to reship. If the customer received free shipping but the package was returned back to me, and the customer requests a refund instead of reshipping, the total refund amount will deduct the cost of shipping.
As long as the item(s) have not been worn or washed, I can accept the items as a return or exchange.

In the event of an order needs to be exchanged, the customer is responsible for the return shipping fee. The item(s) must be returned in the same condition they were received. Once received, the refund will be issued minus the cost of shipping to the buyer.
Payment
I accept all major credit cards, PayPal, and Etsy gift cards!
Shipping
MY CURRENT PROCESSING TIME IS 1 week. This gives me time to complete pending orders and receive the materials I need to do so.

The “estimated” delivery date given at checkout is based on my processing time. The delivery date is never guaranteed- it is estimated. During this Coronavirus crisis the estimated delivery dates are not very accurate. The USPS has a flyer stating to expect an additional 2-4 days on all packages except overnight.

Custom Fees are the responsibility of the customer. These fees are up to the customer to know what fees might incur. Your country's local post office may hold the item for collection of said fees. Packages can also become delayed in customs making delivery longer than usual. I do not issue refunds on packages refused and returned to me for non-payment of custom fees and duties. If packages from back to me and I incur a fee for receiving them, the package will be held until all fees and costs are met.
Additional policies and FAQs
All items in my shop can be tweaked to your liking. I can personalize anything by adding a monogram or name. If you have a custom order in mind, message me and I'll get it done!