coalla

A & A HandMade / Felted dolls

235 Sales

coalla

A & A HandMade / Felted dolls

235 Sales On Etsy since 2012

5 out of 5 stars
(47)
Alla Rebrova

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Alla Rebrova

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  • Alla Rebrova

    Owner, Curator, Designer

Shop policies

Last updated on January 6, 2017
Please note, shipping from Latvia takes about 7-35 days worldwide. Most of the items are made to order, so I will need some time to make them.

Shipping is with tracking number, but it seems to stop working now in USA, Canada and Australia. If sent there - you can trace packages just with Latvijas Pasts, until export. Usually packages get delivered within 2 weeks after leaving Latvia.
PLEASE read my shipping and policies page before purchase - there is more information about shipping times.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
NO RETURNS OR REFUNDS:
All sales are FINAL, so feel free to ask any intimation before you check.
Due to the nature of custom items and the many hours that go into these Custom Portrait Sculptures, I cannot offer refunds or exchanges. However, I will go above and beyond to make sure you are happy with your piece. I make each piece by hand with a needle which is very labor intensive. Materials, many hours and days of work goes into each of my sculptures.

I do always refund or send you another item for replacement if package gets lost or shipping takes more than 2 months. Sorry, I will not refund just because the package is late to some certain date.
Payment
I accept Paypal.
You do not need a PayPal account to pay for your items through PayPal.
Just choose the PayPal option during checkout. After you submit your order click the "Pay Now" button. Scroll down and you will see the option to pay with a credit or debit card WITHOUT having to sign up for a PayPal account.

Purchases may not be canceled once item has shipped.
Shipping
I ship to your Etsy address, so please make sure it is correct.
Please DOUBLE check that your shipping address is the same as your Paypal address.
Shipping to another recipient is OK. Just leave me a note.

All items are shipped with registered air mail. Usually packages arrive within 1-2 weeks after leaving Latvia - you will be able to trace it using tracking information provided.

Ready to ship items - Your package will be shipped within one to three days after cleared payment received. If your item is made to order, I need about 2-6 weeks before shipping to complete your order.

Please make sure you order in advance. Shipping from Latvia takes 5-21 days to Europe, 10- 35 days to USA and Canada, 25-40 days to Australia and New Zealand. It can take longer than that in November - December.
Additional policies and FAQs
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.