Coastingthecotswolds

Coasting The Cotswolds

Oxford, United Kingdom

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Jo Hawley

Contact shop owner

Jo Hawley

Shop policies

Last updated on May 10, 2022
Welcome to Coasting the Cotswolds. I aim to create products to make the ordinary more interesting and bring a smile to your face, add a little pleasure to those precious relaxing moments with a cup of coffee or a glass of wine.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If your parcel should not arrive, please get in touch. In most cases I will be able to track where it has been delayed or gone missing, and act accordingly. Worst case scenario, I will post out your order again if the original parcel cannot be traced.

In the very unlikely event that you might be unhappy with your lovely order once it arrives, I will accept a return from you and process a refund (excluding the postage costs in both directions), provided the item is returned promptly and in the same condition as when I posted to you.
Shipping
I do keep stock of most items, in which case I can dispatch within one day of you placing your order. Occasionally I may need to make up your order, in which case please allow a day or so more before dispatch. You will hear from me once your order is in the post to you.

Orders within the UK are sent using the First Class UK Confirmed Royal Mail service, which requires a signature on delivery. Parcels are insured for loss, up to £50.

Orders outside the UK are sent using Royal Mail International Standard for coasters (includes compensation for loss of up to £20) and by Royal Mail Tracked and Signed for the cushions - a signature will be required on delivery and parcels are insured for loss up to £50. Delivery times for both these services are 3-5 working days to Europe and 5-7 working days elsewhere.

Please note that postage can be delayed during holiday periods. Please get in touch if you require an upgrade to postage for a faster delivery.

Please note that any International Customs Charges, Taxes and Additional Postage Costs will be the responsibility of the buyer.

If you choose to purchase more than 1 item, these will be posted out together - see combined postage costs with listing for this.

I am happy to ship straight to giftee if you wish and can include a personal note. Just let me have this information when you check out.
Additional policies and FAQs
I am very happy to make custom orders to specific requirements should you have any - please get in touch to discuss this.