Announcement The majority of our jewellery is hand made to order and items such as rings, typically take 2-3 weeks to manufacture. Please see estimated arrival date on each product listing for confirmation. We are also seeing significant postal delays at the moment caused by the pandemic and staff shortages within Royal Mail. This can further extend the delivery time and is regrettably beyond our control.
The majority of our jewellery is hand made to order and items such as rings, typically take 2-3 weeks to manufacture. Please see estimated arrival date on each product listing for confirmation. We are also seeing significant postal delays at the moment caused by the pandemic and staff shortages within Royal Mail. This can further extend the delivery time and is regrettably beyond our control.
Lucy on Jan 15, 20225 out of 5 stars
brilliant service, loved the ring, its perfect
Kym on Dec 11, 20215 out of 5 stars
Beautiful piece of jewellery. Dispatched and arrived very quickly. Excellent customer experience.
yvonne on Dec 6, 20215 out of 5 stars
love it love it its perfect for our daughter, always beautifully made and designed, exactly what we wanted thanks xx
Gabrielle on Sep 3, 20215 out of 5 stars
Had to change the size some time after ordering the wrong one initially and it was sorted for me
cliffordwest3 on Jan 25, 20225 out of 5 stars
Bought as birthday gift for my daughter. She loves it.
Coast Jewellery - About us
Coast Jewellery creates individual, handmade, high quality, sterling silver necklaces, rings, bracelets and earrings featuring natural gemstones.
We have spent many years in retail and work very hard to provide a high standard of customer service. We personally choose all the gemstones used in our designs to ensure quality and consistency.
Accepted payment methods
Returns and exchanges
I gladly accept returns and cancellations
I don't accept exchanges
The following items can't be returned or exchanged
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
Once you have received your order, you have 14 days to contact us to request a cancellation , then a further 14 days to return the item(s) to us. The order must be returned to us with its original packaging and unworn condition
Items that are made to order or personalised or whose prices fluctuate due to market activity beyond our control are exempt from this policy and therefore may not be eligible for return / refund. Returns received outside these dates will not be accepted.
For hygiene reasons this policy also does not apply to earrings.
Returned International orders must also clearly state 'RETURN' on the front of the outer packaging.
If you wish to exchange an item, the original order must be returned to us with its original packaging and unworn condition within 14 days of receipt. We will then dispatch your new order and charge you the difference in order value plus return shipping.
We cannot accept liability for any items that are lost in transit. We therefore advise that you use an appropriate / tracked postal service to return your order. Please also ensure that your return postal address is clearly marked on the back of the packet and our returns authorisation number on the front.
For all returns or exchanges please contact us prior to shipping. We reserve the right to charge a re-stocking or handling fee for items received, which do not adhere to these terms & conditions. Unauthorised returns will not be accepted and any additional costs imposed by the postal service due to incorrect stamps / labels being used will be deducted from the original purchase value / refund due. The cost of return shipping is the buyers responsibility.
It is the buyers responsibility to collect or re-arrange any undelivered items from their local sorting office. Items returned to us through non-delivery, will be classed as unauthorised and subject to re-stocking / handling fees. Original P&P costs will not be refunded.
Our jewellery is handmade to the highest standards. Over time natural wear will occur e.g scratches, wear/friction marks in line with frequency of use. We will not replace or refund any item that has incurred natural wear, accidental damage, has been exposed to chemicals/ cleaning products or has been altered in any way.
Damage incurred due to faulty workmanship within 3 months of the original purchase date will be repaired free of charge. We reserve the right to replace any such items with a suitable alternative if the original item cannot be repaired. In all cases the items(s) will need to be returned to us and we will advise you of the repair / replacement procedure.
UK standard delivery time from dispatch is usually within 1-2 working days.
RM Special Delivery is offered as an upgrade for UK orders and is a tracked next working day delivery service
US and European deliveries normally take 7-10 working days but may take longer due to customs / importation procedures. Please note that from January 2018, all overseas deliveries will be sent using a tracked service. Any customs and duty fees incurred due to international shipping are the responsibility of the buyer.
It is the buyers responsibility to ensure the delivery address provided is correct. We cannot accept any liability for delayed, lost or undelivered items due to incorrect or incomplete information. Please also note we will only dispatch to the buyers registered Etsy account address.
Your order will require a signature on delivery. If you are not available, then your order will be held by your local sorting office and a delivery card will give instructions on how to collect or re-arrange delivery. Please note that there is a limited time-frame for doing this and any uncollected orders may be returned. All original postal and any additional postal / importation fees charged to us as a result of this happening, will be deducted from any refund due. We also reserve the right to charge a re-stocking fee if an order is returned damaged, incomplete or is received more than 35 working days after the original dispatch date.
If you have not received your delivery within 21 working days of receiving a dispatch notification, please let us know immediately. We are unable to process or investigate any claim of non-delivery, 30 working days after dispatch.
Additional policies and FAQs
- Take your jewellery off if you're involved in any activity which could scratch, knock or damage.
- Keep your jewellery away from chemicals, especially chlorine which is widely used in swimming pools and hot tubs.
- Remove all jewellery before bathing and apply any lotions or perfumes before you wear it.
Packaging - we keep our packaging to a minimum to avoid unnecessary waste and keep postal costs low. All items are however dispatched in Coast Jewellery gift box.
Selecting the Etsy 'Marked as Gift' option removes pricing information from the order confirmation and allows you to include a gift message. It does not include a gift wrapping service.
Articles below a certain weight are exempt from UK hallmarking. The exemption
weight is based on the weight of the precious metal in the article, excluding stones etc. For silver this weight is 7.78g and therefore only items above this weight sold in the UK will carry our hallmark / silver stamp.
For further information please refer to the hallmarking act (1973) which is available at https://theassayoffice.co.uk/uploads/pdfs/act-legislation.pdf
"We only use customer information to fulfill orders. Your personal information (name and address) as provided to me by Etsy will only be used by me as needed to provide my services. I may use your information to fulfil your order, to settle disputes, or to provide customer support. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests (i.e. taxes) (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others. If and when required, we will communicate with you about your order status using the Etsy “convo” platform.
"I have no access to your payment account details: Etsy Payments and PayPal process your financial information independently of me.
"Your transaction information will be stored on the Etsy system as long as I have my store on Etsy or until Etsy deletes it. I will not spam you or solicit you using the information provided to me."