I accept payment through Paypal, Direct Checkout through Etsy and Etsy Gift Cards. At this time, I do not accept credit card, cash, check, or money orders.

For promotions and coupons, please follow my Instagram feed at https://www.instagram.com/coco.and.lime/ or follow me on Facebook: https://www.facebook.com/CocoandLimeYoga/

I ship my malas worldwide! All packages ship within 5 working days of payment clearing. Shipping usually takes 5-25 business days depending on your country.

CUSTOM ORDERS
I love to receive custom orders and to work together with you to create your perfect mala!
However, please mind that I might not have all required items in stock and will need to order them to custom-create your desired mala. The manufacturing time may therefore be longer for custom orders. The price of a customized mala depends on your choice of materials. In addition there is a processing charge of 15€ to cover the time needed for consultation, correspondence, etc.

Please also note that returns on custom orders are not accepted.


ABOUT COCOANDLIMEYOGA JEWELRY
All my malas are handmade. Every mala is unique - no one else in the world will have the same as yours! When crafting the malas I make sure to use only intact and undamaged stones of high quality. However, variations in color and shape are natural and make each just mala as unique as its wearer.

Every purchased mala will come with a description on how to connect with your mala and how to recharge its energy.


SAFETY & CARE
Please treat you mala necklace with care. Even though gemstones are naturally robust, they can still become brittle and chip if hit against hard or abrasive surfaces.
Avoid contact with water and take your mala off before showering, swimming and sweaty exercise as water and humidity might damage the thread and tassel. Don't expose your gemstones to the chemicals in cleaning products, hair care products, fragrances and cosmetics.
Some ornaments are quite delicate and filigree and can distort when bent.

The malas are not intended for children because the necklaces may constitute a choking hazard. The beads have been knotted very carefully and as stably as possible. Nevertheless the jewelry should be kept out of the reach of children to avoid damage and swallowing of small parts.

The gemstones used to make the malas may positively contribute to the improvement of medical conditions by creating a positive mindset. However, gemstones do not represent an approved form of therapy and should not replace medical advice or treatment by your doctor. If you have any health problems or medical complaints, it's always best to consult your GP.


ADDITIONAL INFORMATION
Unless otherwise stated, decoration items shown in the product pictures are not included in the purchase.

PRIVACY POLICY
In accordance with the European General Data Protection Regulation (GDPR), this privacy policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This privacy policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.


INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, andpayment information. In the case of custom orders, you may have to provide me with details about the product that you wish to order, e.g. size or personal preferences. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), apart from the information that’s explicitly needed to create your custom order.


WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.


DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.


TRANSFER OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.


YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


HOW TO CONTACT ME
If you have any questions or concerns, you may contact me at cocoandlimeyoga [!at] gmail.com