cocoricooo

cocoricooo original design from thailand

Chiang Mai, Thailand

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    **Customs and import taxes
Buyers are responsible for any
Customs and import taxes that
may apply.
Seller not responsible for customs and import tax.
And delays due to the customs process.
Thank you so much and enjoy shopping.

Announcement

Last updated on May 22, 2020

**Customs and import taxes
Buyers are responsible for any
Customs and import taxes that
may apply.
Seller not responsible for customs and import tax.
And delays due to the customs process.
Thank you so much and enjoy shopping.

Items

5 results
Suphannee Damkham

Contact shop owner

Suphannee Damkham

Reviews

Average item review
4.5 out of 5 stars
(12347)
See reviews that mention:
Quality 1016 Shipping 1409 Customer service 955

About cocoricooo

Sales 38,044
On Etsy since 2008

I love to design!

I was an art student, I worked part-times selling clothes at the night market in Chiang Mai, at the times,I dreamed to have clothing business as i like dressing up my own way and can never find clothes that suit me from the shop.
I started making my own clothes and selling them at the market. It went very very well.
Then i start to make a concept for my design and use a lot of ethnic,eastern culture technic in my designs.

I don't want to be too concern about mainstream fashion or trend. So people can always wear them no matter what is "in" at the times. Also when i design, I don't think of it as a piece of clothes, More like an art piece but instead of hanging it on the wall, you can wear and enjoy them in your daily life.

I like to design clothes that can be worn many ways. It's a good investment for our customer. You can have lots of fun with it and can wear it to so many occasion without looking like the same dress,

I start to sell my clothes on Etsy in 2008.
And I am so glad to be a shop member on Etsy.

Please also check out my daughter's designs sold under the Cocoricooo
https://www.etsy.com/shop/cocoricoookids/

Shop members

  • Suphannee damkham (Gong)

    Owner, Designer, Photographer

    My name is Suphannee Damkham (Gong) I am the owner and director of cocoricooo. I am the designer, make samples and patterns, manage production and I'm also the photographer for my online store.

  • Kannika khomtom (Mui)

    Customer Service, Shipper

    2. Mui Customer Relations Communications on Etsy, web manager and liaise with supply chain.

  • Duangjai Tamanee Aunty Nine

    Supply Chain Manager

    Supply chain manager She coordinated with production and ensured quality control by cutting, sewing, embroidery staff, cutting section, follow up with the sewing production, custom size order and storage pattern and give them to cutting section.

  • Sommai [Gong’s sister in-law]

    Embroidery & Button Holes

    Embroidery and buttons She produces samples of embroidery and operates the hand-held button-hold machine.

  • Sister Dang & Nok cutting helper

    Cutting

    Cutting for standard designs and sizes

  • Sister Nong

    Sewing Manager

    Coordinates sewing by home-based staff who all live in the same village.

  • Noi

    Sewing Ladies

    She is our sewing ladies cocoricooo team.

  • Ning

    Sewing

    She is our sewing ladies cocoricooo team

  • Tok

    Sewing Ladies

    She is our sewing ladies cocoricooo team.

  • Pon

    Dyeing Colour

    Dyeing man who receives garments from sewing section and coordinates mixing, dyeing and fixing colours.

  • Yui [She is Pon’s wife]

    Ironing Lady

  • Phongtawee Damkham My mother

    Embroidery

    She is embroidery lady and takes care of dyeing section.

  • Emile

    Model

    She my best friend daughter she is a university student. One of our cocoricooo model.

  • Kui

    Model

    Kui is my younger daughter she is fashion design student Also one of cocoricooo model.

  • Kiim

    Model

    Kiim is my older daughter she is tattoo art. One of our cocoricooo model.

  • Dream

    Model

    Dream is my niece she is a teacher. Another cocoricooo model.

Shop policies

Last updated on February 16, 2021
cocoricooo...

It's the sound of the rooster in the morning. We are a group of hard working designers who believe in the beauty of life. Everyday is a new day, a new beginning for whatever you want to create. We soak in the atmosphere and mood of each day.

What can you expect at our store? Unique and sometimes daring designs, high quality material, funky fun pieces. We also tailor to our customer's need.

We put great love into every piece we make. We put our hearts into everything we do and we only hope our clothing can put a smile on your face and make your day.

You can find out more about us by visiting our Facebook page "I love cocoricooo" or please follow this link

http://www.facebook.com/ilovecocoricooo

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Cancellation

Return & Refund
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
* Custom or personalised orders
* Perishable products (like food or flowers)
* Digital downloads
* Intimate items (for health/hygiene reasons)

Returns and exchange details
We stand behind our product, If for any reason you feels unhappy with your purchase, please contact us and we will do our best to correct whatever issues you might have.

*Free shipping promotion police*(only when we have this promotion on our store )

One condition for return. As we are offering free shipping store-wide, if you choose to return the item for your own reason, you will be responsible to ship it back to us and we will need to deduct 15 USD per item for the shipping fee we paid and the restocking fee we have in Etsy. We offer Free Shipping Worldwide from Thailand to provide the best experience to our customer, please keep in mind the high cost of shipping so we can not loose this amount in case of return. There will be no Free Returns.

Any package that is refused or can not be delivered due to insufficient address is also subject a refund less shipping.

In case the item is not as described we will take full responsibility and you will get a full refund for the return. We will include the shipping cost in that case too.

We ship to the address specified in your Etsy order. If the address is incorrect or the package can not be delivered for any reason and the product is returned to us, the buyer will have the option to pay the shipping again and we will attempt delivery again with a different address, or the buyer can receive a refund for the product, minus the original shipping cost.

Thank you so much for your understanding and if you have any question about our returns policy you're always welcome to ask us.

Shipping policies
We ship worldwide from Thailand via DHL Global service. All our items are sent by registered Airmail which are traceable online. It will require signature to receive.

We will sent you a tracking number as soon as we ship. With Registered Airmail we provides end-to-end security in locked containers and custody records are maintained.

Shipping with DHL Global usually takes:
- 15 to 20 days to USA
- 10 to 15 days to Europe
- 7 to 12 days within Asia.

Option for express shipping is added to all items for you to choose. DHL express takes 4-7 days for shipping and will require phone number and signature to receive.

**It happens that we had some issues with our shipment to Canada, due to strict custom. We advise you to upgrade your shipping with DHL express to avoid any delay.

***If for any reason the shipping take longer please let us know and we will do our best to clear the situation and provide you the reason of the delay or a solution.

If you have any question about our shipping please contact us !!!
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Payments
 Secure options

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.


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Additional policies
- Did you make wholesale?

Wholesale is available. Please contact us for further detail at
gong.cocoricooo [!at] gmail.com

- Does cocoricooo have a customer service to contact?

Yes, you can contact us through Etsy, via email at gong.cocoricooo [!at] gmail.com . You are always welcome to make inquiries about our products, your orders, the payments ways, returns or exchanges and other topics.

- What happens if one of the items received is damaged?

We will replaced the damaged item as soon as possible providing you the fastest delay we can. To request a replacement please contact us as soon as you see the defect so we will found the best solution for you to replace or arrange it.

- What should i do if one of the items i received is different from the order one?

In that case please contact us and we will replace the wrong item as soon as possible without any extra charge.

- When will I received my refund?

That's will depend on which shipping way you choose for the return, Express shipping or Normal Register Airmail. As soon as we received the items and check if there is no damaged we will make the refund.

- Can you deliver to a different address than my billing address?

As long as both your billing and shipping addresses are in the same country as each other, we can deliver your order.

If you have any question with no answers please let us know and it will be a pleasure to give you information or details you needs.

Cocoricooo teams wish you a lovely day!

Gong
Payment
Payment
We accept Paypal only. You can also pay with a credit card via Paypal. There is no need to be a Paypal member.

Payment needs to be received within 3 days of the purchase. The seller has all rights to cancel the transaction if the payment has not been sent within three days.
Shipping
Most of our shipping is operated by DHL. This is the fastest way to ship from Thailand.

Areas covered by DHL service : shipping time is 4 to 6 business days
Areas not covered by DHL : shipping by post office with tracking number, shipping time varies between 10 days to 3 weeks
Customers, please be advised that when the package is delivered at the delivery address, it will need a signature to receive the package. So please make sure that you or someone will be at the delivery address sign and receive the package. Otherwise, if there is no one receive the package on the delivery day the delivery person ( Local DHL Office in your country) will leave you a notice and contact information that the package has been delivered and no one receiving it. It is customer's responsibility to arrange the package picking up date and time with the delivery person as soon as possible to avoid the return to sender process.
In the case of delivery fail because of mistake on behalf of you (wrong address or long absence), we do not take any responsibility for the second shipping.

**Regarding customs duty, this is decided by your own country's authority. We are not responsible for taken time for check or duty amount.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
Seller not responsible for delays due to customs process.
https://www.etsy.com/help/article/5023

Please inform us if the delivery address is different than the address you registered with etsy.com. Please include your telephone number in the note area.
Additional policies and FAQs
Please write us for any question you may have!