collectivemade

* Please make sure you read all measurements and lead times before you purchase. I do not accept returns, as everything is custom made for each order.
We always do very best and put a lot of love into each order, so please contact me if there is any problems. We want you to be happy. :-)
I'm here to help, so please convo us before leaving your review and we will try to work things out the best way possible.

* We want you to love things you've bought, but if for some reason you wish to return an item (not custom/personalized), it can be done within one week of receipt of a parcel (if item is in a suitable state - we also can't proceed to a refund, in case the item shows damage caused by an unsafe package, during shipping).
Returning shipping costs are paid by the buyer.

* We accept PayPal payments only.
Payment is expected as soon as possible. Upon the full receipt of your payment, and assuming we already have all details you wish, we will start processing your order. In special cases we can wait for payment a bit longer, but please write to us about this before you make a purchase.

* For Polish buyers: we accept payments in local currencies to local bank accounts. Please contact us to get details.

* All of the items in our shop are made to order by two pair of hands We usually need 7-14 working days to complete any order. Custom orders may take a little longer.

SHIPPING:
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* We ship via UPS and The Polish Post.

* Delivery terms in most cases are:
- Europe: 5-10 days / UPS: 2-6 days
- USA / Canada: 8-15 day / UPS: 2-6 days
- rest of the world: shipping may take up to 1 month - normally about 10-20 business days
Please, mind that real delivery time depends on your country postage service work, sometimes it may take a little longer, so please be patient!

* All our items will have a tracking number.
Sometimes postal services don't update the online info for registered packages. In that case, we suggest to contact your local post office for more info.
In case you can't be reached at the address you provided, a notice will be left there and you can pick the package up from your local post office.

* We're not liable for delays caused by postal services and this is why we can't guarantee an exact arriving date. Buyers are responsible for any taxes or duties that might be charged by their home country.

* Shipping cost is not refundable after the item has been shipped. Please understand that shipping cost is used toward your item’s delivery fee and we do not retain any amount.

* If by any chance your package is lost, please contact your local post office for more info and contact us - we will help you find a solution.

UNDELIVERABLE:
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* Items that are returned to me as undeliverable will be reshipped at the buyer's expense or, if the item isn't custom or personalized, you can request a refund for the item cost only, shipping fees are non-refundable.
* Custom & personalized items will not be refunded due to wrong address or failure to collect item from the post office.

If you're sending the item as a gift and would like to include a personal message, just let us know and include what you'd like it to say in the "Message to Seller" box during checkout.