colorbombcreations

I take great pride in my work and I hope that you love the things I make for you. However, if you are unhappy with your purchase for any reason simply notify me and I will be happy to work with you to resolve any problem.

DAMAGED ITEMS
If your item(s) arrive damaged please contact me asap. I do not assume responsibility for items lost or damaged by the carrier, but will work to resolve any mailing difficulties within my means.

NON-DAMAGED ITEMS
Shipping costs will not be included in your refund when making a return. You are also responsible for return shipping. Purchase price will be refunded within 10 days of my receipt of item(s) back in good/unused condition.

CUSTOMS FEES
Returns and refunds are not available because item(s) are facing customs fees, taxes, tariffs, duties, etc. Please be aware of the fees that you may be charged when receiving an international package from the United States.

LOST PACKAGES
If you believe your package has been lost in the mail please contact me asap so we can start attempting to track it down.

Please allow 15 days for most domestic packages to be received and 45 days for international packages.

I accept Paypal or credit card via direct checkout. Should you have any problems with the payment process, please contact me.

I kindly request payment immediately upon purchase. Transactions will be cancelled after 48hrs of non-payment, and appropriate feedback will be left.

I reserve the right to refuse a transaction for any reason.

I make every effort to ensure that your purchase arrives safely and promptly. I am based in the US, and international buyers are welcome Please convo me PRIOR TO CHECKOUT for a shipping quote to countries outside the US.

SHIPPING METHODS - Within US
Shipping will commence via USPS Priority Mail within 1-3 business days. This method allows for tracking your package.

SHIPPING METHODS - International
If you do not see your country listed, please contact me for estimated shipping costs. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

DELIVERY TIME
Please allow at least one week for delivery. Overseas customers please allow 3-4 weeks.

SHIPPING ADDRESS
Please ensure that the address submitted during checkout matches your Paypal address. You may add alternate addresses to your Paypal account - if you need assistance with this, please contact me. If your Paypal shipping address and Etsy shipping address do not match, I will NOT ship the item until you have confirmed the correct address. I want your item to get to you!

INSURANCE
Insurance is strongly recommended, especially for items over $50. Please contact me if you wish to purchase insurance on any item and I will send you a revised invoice. Insurance is free on purchases over $100 within the US. I do not assume responsibility for items lost or damaged by the carrier, but will work to resolve any mailing difficulties within my means.

Any shipping overcharges more than $1 will be refunded to the buyer.

PRODUCTS
I create in a tobacco-free, pet free studio.

The animals that provided the fiber live and play on farms where there is lots of organic matter, and although I make every effort to remove it, if you find a stray bit of grass just pluck it out and know that your yarn came from a happy animal.

Want your purchase gift-wrapped? Just put that in the notes to seller with your payment, and I'll take care of it -- FREE!

ENVIRONMENTAL STATEMENT
I make every effort to be eco-friendly and minimize my environmental footprint; look for products labeled COLORBOMB Greenish™ for those using upcycled materials.

I use as many re-purposed materials in my products as possible, and ship in cradle-to-grave recycled packaging from USPS. In an effort to reduce paper consumption, I am happy to print & include an invoice on 100% recycled paper with your shipment at your request but will otherwise assume you prefer not to receive one.

IMAGES
All work and images © COLORBOMB Creations 2007-2016. Images may be used in blogs and on websites with my pleasure - however please credit me and link back to my shop.

I try to accurately describe the colors and texture of fiber and yarn, but please be aware that computer monitors vary in color display. I do my utmost to provide professional-quality photographs that are representative of colors as they appear on my own equipment. If you have any questions feel free to convo me! I do not accept returns due to monitor variance.

Please share your images of items created using COLORBOMB yarns & fibers with our groups on Ravelry and flickr:
http://www.ravelry.com/groups/colorbombers
http://www.flickr.com/groups/colorbombers

FEEDBACK
I like to know that my items have arrived safe and sound, and a note to that effect or a positive feedback is always welcome! Please contact me immediately if you are unhappy about anything.

CUSTOM ORDERS
Like an item, but not *quite* what you are looking for? Send me a convo and we can work together to create the perfect custom listing.

STREET TEAM MEMBERSHIP
COLORBOMB is proud to be a member of EcoEtsy, EtsyFAST, & CCCOE

THANKS FOR VISITING, & HAPPY SHOPPING!