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Shop policies
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Kim
Accepted payment methods
Returns and exchanges
It is of the utmost importance to me that you are happy with your purchase and I am always eager to answer any question or concerns. If you are dissatisfied with your purchase for any reason, please do contact me to discuss. Refunds are considered on an individual basis. But if a return and refund is warranted, the buyer must assume any shipping charges, and return the artwork carefully packaged and undamaged, before a refund will be processed.
Payment
At this time, I accept Paypal only.
If you wish to purchase using a credit card, you may do so via Paypal without having a Paypal account. If you need assistance with this process, please contact me and I will be happy to guide you.
I kindly request payment immediately upon purchase. Transactions will be cancelled after three days of non-payment. Should you have any problems with the payment process, please contact me.
I reserve the right to refuse a transaction for any reason.
Shipping
International buyers are welcome! If you do not see your country listed, please convo me for estimated shipping costs. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Please permit at least two weeks for delivery. Overseas customers please permit 2-3 weeks.
Please ensure that your address submitted during checkout matches your Paypal address. You may add alternate addresses to your Paypal account - if you need assistance with this, please contact me. If your Paypal shipping address and Etsy shipping address do not match, I will not ship the item until you have confirmed the correct address. I want your item to get to the right place!
Insurance is automatically included on purchases up to $100 within the US. Additional insurance for items over $100 is reflected in individual listings. I do not assume responsibility for items lost or damaged by the carrier, but will work to resolve any mailing difficulties within my means.
Additional policies and FAQs
If there is an original painting that you would like to have as a giclée print, let me know which one in your message and I will create a special order listing for that print. All of my giclée prints are made at the same size as the original painting. If there is a print that you would like at a smaller size, this can be done as well.