colourcoffin

Estimated shipping times for each courier are shown next to the service. Please be aware shipping times do not include processing time which is currently around 3-5 working days [this excludes weekends & some public holidays]. Although most of our couriers do deliver within the times stated, please be aware that, in some cases, there may be delays. I'm not responsible for delays due to Customs.
Some International orders can take up to 4-6 weeks to arrive, so please be patient. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Colourcoffin is not responsible for these charges if they are applied. Please contact your local post office for exact rates.

I will send the tracking information to you as soon as your order has shipped. I recommend tracking your parcels journey, as this can help prevent issues and delays. Please reach out to me if something doesn't look right with your tracking message or if you don't receive your tracking information.

I will ship all items to the address provided by you. Kindly provide the correct shipping information (with zip code). Please message me immediately if the address provided is incomplete/incorrect to prevent shipping issues.

If for any reason your order is returned to me by the courier, there are a couple of options. If you would like me to reship your order, that can be arranged. [*This may incur extra charges depending on the reason for the return.] Alternatively, I can refund your order [*less the original shipping cost]. I will always contact you to discuss the options! If you did not provide an email address at the time you placed the order and your order is returned to me, I will refund your order to your original source of payment-less the original shipping costs.

Under normal circumstances, I do not accept any returns, exchanges or refunds except in special cases where the items are found damaged. For any return, exchange or refund request an uncut, clear, 360 degrees unboxing video from the opening of the courier bag/carton box to complete unboxing of the parcel must be sent within 72 hours of receiving the parcel to colourcoffinart@gmail.com. Failure to submit proper evidence in time will lead to rejection of the return, exchange or refund request.
If your request is approved, then a full refund will be processed. A credit will be applied to your original method of payment within a period of 15 days.

No exchanges are applicable. However, replacement for items are accepted if the end product arrives defective or damaged. For this reason, the original invoice must be kept intact, the items must be unused and in the same condition as you received them.
To approve your replacement request, please write to me at colourcoffinart@gmail.com within 72 hours of delivery with appropriate images and an uncut, clear, 360 degrees unboxing video from the opening of the courier bag/carton box to complete unboxing of the parcel.
If your replacement request is approved, I'll arrange for a courier to collect your package and deliver the replacement.

Cancellations are accepted within one hour of the initial placement of your order. After this one-hour window, I'm unable to accommodate any cancellations. As such, I encourage customers to review and finalize their orders promptly.

I do everything in my capacity to make sure that your order reaches you in top condition. All items are thoroughly checked and carefully packaged before being sent out. If something should go wrong and your item doesn't reach you in the condition you would expect, please get in touch.
If you have any questions about the above, or anything else shipping related, don't hesitate to get in touch with me: Etsy Chat / colourcoffinart@gmail.com

By using Colourcoffin, you agree to abide by the terms outlined herein. All artworks sold through my platform are subject to availability and may have slight variations in colour/size from the images displayed. I reserve the right to modify or discontinue any product or service without prior notice. Customers are responsible for providing accurate shipping information, and I'm not liable for delays or errors caused by incorrect information. Any disputes will be resolved through arbitration in accordance with the laws of my local Jurisdiction.