completefragments

Complete Fragments

Tauranga, New Zealand · 0 Sales

completefragments

Complete Fragments

Tauranga, New Zealand 0 Sales On Etsy since 2008

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Shop policies

Last updated on March 3, 2011
I have been making stuff for as long as I can remember – I am happiest when I’m dreaming up new beautiful things, then putting my hands to work to bring it to reality. I hope you like what you see here!!

For more information about me please visit my web site www.completefragments.com, where you will find a detailed bio and my blog.

If you have any questions, problems with delayed packages, or just want to chat please send me a conversation or email me at info (at!) completefragments dot com – but be aware that I am probably in a different timezone to you and I have a young family – and I will get back to you as soon as I can, but please don’t panic if it takes a day or two.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Other Method
Payment
All prices on this website, including shipping, are in US$. All international orders must be paid by Paypal. I prefer if you pay immediately, but I am happy to accept payments up to 3 days after submitting your order. Any items not paid for in this time will be relisted and I will consider leaving negative feedback. Please send me a conversation if you need to make payment arrangements – I will consider any reasonable plan.

New Zealand and Australian buyers - I can accept payment by bank deposit. Please send me a conversation for the details and for prices in NZ$ and AUD$. Or purchase the item, but don’t click through to Paypal immediately to pay – send me a message with your details and I’ll send you an invoice in your currency.
Shipping
Orders for stock items will be dispatched within 2 days of receiving payment. For custom orders please allow 5 to 10 days after payment clears for your item to be made. I will leave feedback for you when the item is sent.

I have decided to only post using insured, trackable methods, however this does increase the cost by a couple of dollars. I hope you understand and respect this decision as it means neither you nor I will be left out of pocket if anything goes astray or gets damaged in the mail.

Items will be sent via New Zealand Post (insurance included for up to NZ$250):
- In NZ by Courier Post with Track and Trace and should arrive within 2 days of dispatch.
- Everywhere else by International Air with Track and Trace and will arrive in 2 to 8 working days to most parts of the world. If you would like the item sooner, please send me a conversation for details and pricing.

If your item hasn’t arrived within 14 days please contact me and I will track it down. If the item has been lost in the mail, I will send you a replacement immediately and then I will apply for a refund from NZ Post.
Refunds and Exchanges
I will not refund if you change your mind. I also will not refund or exchange custom orders – you will have an opportunity to approve a design prior to payment for custom orders, after that point no refunds or exchanges.

If an item is faulty or damaged during shipping I will repair, exchange or refund – each case will be assessed individually and I will discuss options with you. This is available for 6 months after purchase, after this date I am happy to repair an item for you if it gets damaged, I will only charge you for the costs of any materials required and postage, I won’t charge you for my time. Any items returned must be sent at the buyers expense, insured and trackable.

I want you to be happy – if you are at all dissatisfied with your purchase please contact me and I will do my best to fix the situation.
Additional policies and FAQs
--PACKAGING--

Each item will be safely and securely packaged in a gift box, wrapped in bubble wrap and put in a plastic mailing envelope.

If this item is a gift, I am happy to send it directly to the recipient, beautifully wrapped with a card with your comment printed on it – at no extra cost. Please just include the details when you checkout the item.

--CUSTOMS AND IMPORT DUTIES--

Please note that I have no control over and cannot be responsible for any customs fees or other duties which may be applied to your order by officials in your country. If you have any questions, please check with your local customs organisation.

--COPYRIGHT--

As the artist, I retain copyright over my work and this is not licensed without my explicit permission, including upon purchase of the items I make.

Images of the work for sale on this website and the text which accompanies those items is covered by a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License (for more information visit: http://creativecommons.org/licenses/by-nc-nd/3.0/)

Unless specified otherwise all other content (including design elements used for this website) is all rights reserved.