ConceptitudeStore

Personalized rubberstamps and scrapbooking cliparts

Kuala Lumpur, Malaysia 3563 Sales On Etsy since 2014

5 out of 5 stars (653)

ConceptitudeStore

Personalized rubberstamps and scrapbooking cliparts

Kuala Lumpur, Malaysia | 3563 Sales

All Items

Jacqueline Teo

Contact shop owner

Jacqueline Teo

Announcement    SHIPPING DESTINATION LIMITATION
--------------------------------------------------
In February 2020 onwards, we will only be shipping to United States, Australia, Malaysia and Singapore. We're sorry for not being to cater to other countries due to the rising costs in shipping.


PRODUCTION TIME FOR PERSONALIZED ITEM
---------------------------------------------------------------
2-3 working days (depends on how quickly you approve the digital proof for customized items)

All shipping comes with tracking. Authorized recipient must sign for the package.

Important Notice on Shipping:
------------------------------------------
1. No PO Box or APO as authorized signature is required for package delivery.

2. If the delivery is to army bases or university campuses, please take note that you may have to collect your item from the administration office or the mailing room as they may not allow the courier company to deliver it to your doorstep.

3. Phone number is required by the courier company. If you choose not to provide one, please note that we cannot be liable if the package is lost or undelivered. You must bear the full cost of re-shipping if the package is returned to us.

4. Items value is required by the customs. Please understand that the recipient will know the item price if you're sending this as a gift.

5. We require you to review and approve the digital proof. If we do not hear back after 2nd shipping deadline approaches, we will cancel the order.

We have no control of delivery time as it may vary with shipping destinations, particularly during peak periods. Some items may be delayed if it's held by customs for additional inspection or the high volume of shipment in the sorting facilities.

However, we're happy to assist you in any ways we can. If you're facing issues with delays, please contact us and we'll see what we can do for you.

Announcement

Last updated on Dec 11, 2019

SHIPPING DESTINATION LIMITATION
--------------------------------------------------
In February 2020 onwards, we will only be shipping to United States, Australia, Malaysia and Singapore. We're sorry for not being to cater to other countries due to the rising costs in shipping.


PRODUCTION TIME FOR PERSONALIZED ITEM
---------------------------------------------------------------
2-3 working days (depends on how quickly you approve the digital proof for customized items)

All shipping comes with tracking. Authorized recipient must sign for the package.

Important Notice on Shipping:
------------------------------------------
1. No PO Box or APO as authorized signature is required for package delivery.

2. If the delivery is to army bases or university campuses, please take note that you may have to collect your item from the administration office or the mailing room as they may not allow the courier company to deliver it to your doorstep.

3. Phone number is required by the courier company. If you choose not to provide one, please note that we cannot be liable if the package is lost or undelivered. You must bear the full cost of re-shipping if the package is returned to us.

4. Items value is required by the customs. Please understand that the recipient will know the item price if you're sending this as a gift.

5. We require you to review and approve the digital proof. If we do not hear back after 2nd shipping deadline approaches, we will cancel the order.

We have no control of delivery time as it may vary with shipping destinations, particularly during peak periods. Some items may be delayed if it's held by customs for additional inspection or the high volume of shipment in the sorting facilities.

However, we're happy to assist you in any ways we can. If you're facing issues with delays, please contact us and we'll see what we can do for you.

Reviews

Average item review
5 out of 5 stars
(653)
See reviews that mention:
quality 55 shipping 81 customer service 129

About ConceptitudeStore

Sales 3,563
On Etsy since 2014

Stamping is more fun than writing!

Conceptitude is a content and graphics design studio. You will find graphics for your business and small projects with some being made into rubberstamps.

Our rubberstamps are made with high quality red rubber to ensure its durability for a long time. In fact, we have used the stamps for almost a decade with no issue. Please feel free to check out the ready designs we have available or you can also commission us a small fee to create designs for your business.

There's no greater privilege than serving our amazing customers. We want to let you know that we appreciate your support, your understanding when there's a shipping delay that we have no control over and most importantly, your words of encouragement to keep us going and feedback to keep us improving. Thank you so much from the bottom of our hearts.

Shop members

  • Jacqueline Teo

    Owner, Designer, Customer Service

    Designing started out as a hobby but I couldn't get enough of them and the only way I could do this full time is to turn it into business. Read more about my business journey and my domesticated life from my blog www.jacquelineteo.com

Shop policies

More information

Last updated on Dec 11, 2019
Frequently asked questions
Do you ship to all countries?

We ship to all countries except Israel, Argentina, Brazil, China, Egypt, India, Libya, Russia, Tanzania and Yemen.

We offer free upgraded shipping (5-7 days delivery time) to United States, Singapore and Malaysia and a flat rate of USD4.90 for Australia.

We offer free standard shipping (2-3 weeks delivery time) to everywhere else.

Upgraded shipping is available for Canada, United Kingdom, France, Germany and Italy.

Updates for Feb 2020
In February 2020 onwards, we will only be shipping to United States, Australia, Malaysia and Singapore. We're sorry for not being to cater to other countries due to the rising costs in shipping.

How do I personalized the content on the items? Can I use my own image/ logo?

You can provide the content you want on the personalization column provided.

If you wish to use your own image/ logo, kindly email the artwork (black and white format) high resolution JPG or PNG, ideally in AI, EPS, PDF or PSD to marketing@conceptitude.com after your purchase.

Do I get to see a digital proof for personalized items?

Yes.

You will receive a digital proof within 24 hours upon purchase. Your approval is required before we proceed to stamp production. However, if we do not hear from you after the 2nd shipment deadline, we will cancel the order minus US$1.00 for the proof.

Digital proofs are US$1.00 without the purchase of a stamp so if for any reason you decide not to move forward with the stamp after a proof has been sent you will receive a refund minus the US$1.00 for the proof.

How do I download the digital item(s) I purchased?

Go to You (top right corner of Etsy page), proceed to Purchases and Reviews. You will find all the digital files that you purchased. Simply click Download Files.

Please note that you can only download the files on desktops and laptops, not through tablets or smartphones.

There are no limits for the number of times you can download the digital files unless the transaction has been cancelled or removed.

Why do I need to provide my phone number for shipping?

Our post office and shipping companies require your phone number to be on the package/ airway bill as it is the quickest way to reach you if they cannot find your location. If you don't provide your number, we will use our number instead which will be useless as we won't be able to advise them on how to find the destination. If your package is undelivered/ unclaimed within 2 weeks of attempted delivery, it will be returned to us and you will need to bear the cost of re-shipping. Insurance and claim will not be made available to shipment that lacks complete contact details.

How do I replace the ink pad or re-ink my stamps?

You can visit our How-To page at http://conceptitude.com/rubberstamps-how-to/

for simple tutorials on how to replace the ink pad or re-ink your stamps.

Why haven't I receive my items?

I encourage you to send me a conversation or email me with this question if you haven't received your items within 2 weeks time. Since I ship the items through air freight, anything over 2 weeks is considered unusually late.

Shipment delay, lost item, etc can be a nightmare for both parties but I ask for your patience and understanding while I help you sort it out.

There are also cases where the packages are sitting at the post office not delivered or waiting to be picked up. You may also call them and provide the tracking number to locate your package:
USPS (United States): 1-800-275-8777
Royal Mail (United Kingdom): 03457 740 740
Deutsche Post (Germany): 0228 4333112
Australian Post: 13 7678