Announcement cookie at the quay is based in hamburg.we´re desiging pure clothes and accessories for your child. we use high quality fabrics and appreciate good workmanship. everything is handmade in hamburg as small series or single parts
cookie at the quay is based in hamburg.we´re desiging pure clothes and accessories for your child. we use high quality fabrics and appreciate good workmanship. everything is handmade in hamburg as small series or single parts
Accepted payment methods
The item is shipped as soon as the payment is cleared. If it takes more than 3 days, I will cancel the sale.
Contact me if you haven't received the package. Sometimes it can happen due to circumstances that are not under my control. I generally use the regular post, registered or insured shipping is possible as well, however assuming additional fees. I do not refund lost or stolen packages.
I ship to the address indicated in your Etsy receipt. If you want an item to be shipped to another address, please include it in the personal message to the seller.
I am not responsible for packages not received due to incorrect address.
The buyer is responsible for any custom fees, taxes, or any receiving fees.
Refunds and Exchanges
If you decide to return an item, please contact me by personal message previously ASAP. The refund will be transferred to your PayPal if the item is received in the same condition as sent and as soon as it is received. I will refund the item minus shipping charges. Return shipping is the responsibility of the customer.
Additional policies and FAQs
Please contact personally for custom orders, other colours etc. Color choice is limited, discussed on the moment of order. The items listed are ready to ship.
I would appreciate the feedback - it is very important for the seller. Let me know if you have any comments or suggestions on my work.
There are usually no pets where I work, so there should be no allergy problems concerned to pets. However I use natural materials like wool, so consider that and other indications about the item, when purchasing. In case you are allergic to any material that is mentioned, I do not assume responsibility concerning your allergies after the item is shipped.
My work areas are smoking free.
For bigger than 2 items purchase, I apply the discount. Please contact me about the case before you make a purchase.