CookieCoterie

Cookie Coterie

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Cassie

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Cassie

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Shop policies

Last updated on April 29, 2022

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Accepted payment methods

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Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Payment

Direct checkout via debit/credit card, as well as PayPal, are accepted forms of payment. Payment is due at the time of purchase. Even if we are in conversation about your event, your order is not guaranteed until payment is made.

Shipping

I use USPS Priority Mail for all orders unless you request UPS (this option is more expensive). Priority Mail takes 2-3 days in most cases. Most orders for Saturday and Sunday events will ship Monday or Tuesday the week of your event. USPS is now providing $50 of insurance for all shipments. Additional insurance can be purchased if you see fit. Broken cookies, though a rare occurrence, can be refunded via the USPS insurance program. I am not responsible for USPS error. No refunds will be given for packages that are not delivered on time via any carrier service (UPS, USPS, FedEx). However, your funding source will likely be able to help you recoup your loss.