CookieXchange

CUSTOM GOURMET SUGAR COOKIES

San Ramon, California

CookieXchange is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

CookieXchange is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on August 21, 2012
COOKIExCHANGE IS CLOSED ON THE FOLLOWING DAYS

November 23rd through December 2nd
December 17th through January 7th

If you have an event during these times we can create and ship ahead of time and the cookies can be frozen- please inquire.



POST OFFICE IS CLOSED THE FOLLOWING DAYS
Please consider these days for delivery purposes!

2012 Postal Holidays

• Monday, January 2 – New Year's Day
• Monday, January 16 – Martin Luther King, Jr. birthday
• Monday, February 20 – Washington's birthday (President’s Day)
• Monday, May 28 – Memorial Day
• Wednesday, July 4 – Independence Day
• Monday, September 3 – Labor Day
• Monday, October 8 – Columbus Day
• Monday, November 12 – Veterans’ Day
• Thursday, November 22 – Thanksgiving Day
• Tuesday, December 25 – Christmas Day

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Satisfaction guaranteed! If you are unhappy for whatever reason I ask you contact me so I can resolve the issue best to keep you happy and coming back for years!

***DAMAGED COOKIES; if you have received damaged cookies you must provide images and proof of damage to us through Etsy or CookieXchangeEtsy [!at] gmail.com WITHIN 24 business hours of USPS tracking receipt of package arrival.
We are very careful to ship our cookies to make sure they arrive in the shape they were sent in. Once you receive your package YOU MUST ALSO HANDLE WITH CARE! CookieXchange will proceed with a mutual resolution once proof has been received within time allotment.

Some designs are fragile enough to break after in your care. Please make sure to check your order as soon as you've received it to report any damages within 24 hours of USPS confirmation of package arrival.
Payment
We accept all forms of payment, however payment must be received in full prior to creating your order, please contact if you should require sending a check or money order..
If you require to cancel your order you must do so at least 14 business days prior to your event date NO exceptions.
Shipping
We ship Monday, Tuesday and Wednesdays. Depending on your location- California orders will be shipped the later part of the week if necessary. We cannot be responsible for delays with the post office.
Additional policies and FAQs
Do not return our product unless advised to do so by CookieXchange. Returning our product will not result in a refund.

BY PURCHASING FROM COOKIExCHANGE YOU AGREE TO ALL THESE TERMS