Please pay in full as soon as possible after purchase. I am notified when a payment has been made and will let you know when it has been received!

I will ship your critter to you in a red, white and blue (but mostly white) priority mail envelope within 2 days of payment. If you are ordering more than one critter, I will ship them in a brown UPS box. Etsy will send you tracking info as soon as it becomes available.

If the shipping address is different from the address provided through Etsy, please contact me prior to payment. If the wrong shipping address is supplied by the buyer, and the buyer does not notify me before the shipment is dispatched, then the buyer will be responsible for the cost of shipping the item again after it returns back to us.

RETURNED PACKAGES: If your package is returned to me for any reason, (i.e. wrong address, unclaimed, etc.) I will contact you regarding the problem - in most cases, you will need to repay the shipping fee for it to be shipped again, or you may have a refund minus original shipping. Please make sure your address is correct.

If there are any significant mistakes or descriptions that were wildly incorrect I will gladly refund your payment and ask that you ship your critter back (on me.) Please get in touch with me if you are unhappy with your purchase and I will do everything I can to make things right. Unfortunately I do not offer refunds on products that have been in your possession for 10 days or more, so get in touch with me ASAP if you would like a refund.

If you are interested in selling these at your shop, buying wholesale, or have a question about these policies, please send me a message and in most cases, I will reply within 24 hours.

If I am shipping to a country where additional information or special customs forms are required, please give me a heads up so I can make sure I am sending everything out correctly.