Unique Handmade Gifts with Global Style

Atlanta, Georgia

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Shop policies

Last updated on March 17, 2011
Thank you for your interest in CoolHot!

All our handmade items are made with care and love in a smoke-free home. They are created personally by Kemba and Justin. In addition to being married to each other, we are also creative partners. We infuse our designs with inspiration from cultures around the world.

CoolHot is a labor of love and we take great pride in the quality of our creations. We will not sell anything that we would not buy ourselves…that’s our personal promise to you.

Accepted payment methods

Returns and exchanges
If an item has been damaged in shipping please let us know within 3 business days of receipt. We will arrange for an exchange.

Unless damaged in shipping, custom paper orders, such as invitations, are not available for exchange. Custom paper items are not available for return.
Payment, including shipping costs, are due when you order.

For custom paper items, like our invitations and birth announcements, payment is split into deposit and balance. (Read about the custom process below under Additional Information.)
We ship USPS first class mail for most items. We ship through USPS Priority Mail for wedding invitations. Shipping upgrades are available for an additional cost. We also ship internationally. Please convo us with special shipping requirements.

Orders worth more than $100 are sent insured with delivery confirmation.

Invitations ship 2 to 4 weeks after the balance has been paid (see Additional Information below for the custom process)
Additional policies and FAQs
What is the process for a custom paper order, such as invitations?

We suggest you order a sample first of the design you are interested in -- to see the paper, colors and craftsmanship. Then convo us with your quantity, colors/options and wording. We will create a “reserved listing” especially for you for the deposit. After payment is received we will create the design layout and send you a PDF. We revise according to your needs.

Once the design is approved, we create a “reserved listing” for the balance. Once payment is received we begin producing your pieces by hand (we love this part!). Production can take 2 to 4 weeks depending quantity and any special materials we need to complete your order. We will give you a time estimate at the time of your order.