CordAndSatchel

Artisan Crafted Leather Goods

Atlanta, Georgia · 1862 Sales

CordAndSatchel

Artisan Crafted Leather Goods

Atlanta, Georgia 1862 Sales On Etsy since 2012

5 out of 5 stars
(305)

Announcement   As seen on Huffington Post and Glamour.com

Announcement

Last updated on May 15, 2018

As seen on Huffington Post and Glamour.com

Aisling MacAlistair

Contact shop owner

Aisling MacAlistair

Reviews

Average item review
5 out of 5 stars
(305)
Shannon

Shannon on Jun 19, 2018

5 out of 5 stars

The perfect gift for my husband! Great quality and fast shipping! Loved the additional surprise :)

View all 305 reviews

Updates

My shipping Manager takes his job very seriously! joy
All profits from this weekends sales will be donated to help the victims of Hurricane Harvey
View all 5 updates

About

Cord & Satchel

Founded in 2012 Cord & Satchel is a family run business that specializes in leather work. Aisling and Koldo believe in slow design and each piece is made by hand in their tiny studio (aka the garage) outside Atlanta, Ga.

Cord & Satchel has been featured on a variety of websites/blogs including Huffpost and Glamour.com

Shop members

  • Ashling

    Owner, Designer, Photographer

    I love colors, textures, and anything to do with warm sands and beautiful blue oceans.

  • Koldo

    Creator, Assistant

  • Alginon

    Shipper

    When not napping, Alginon is busy moving packages...to his crib.

Shop policies

Last updated on May 20, 2018
Thank you for your interest in Cord & Satchel

Please check out our About page to learn about Cord & Satchel.

Also make sure to check out Cord & Satchel social media sites for coupon codes and new product information:

Twitter: AMacAlistair
Pinterest: cordandsatchel
Instagram: @cordandsatchel

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
All returns must be in original packaging and condition and are subject to a 20% restocking fee.
Custom items cannot be refunded.
Payment
I accept payment via PayPal and Etsy Direct checkout. I also take Etsy gift certificates.
Shipping
The current processing time is 1-3 business days for ready to ship items and 5-10 business days for all other items.
This time frame changes regularly depending on order traffic, so please check back for updated accurate information.

I do my best to get your purchases shipped out to you as quickly as humanly possible. However, all of my products are handmade and it takes me time to work through each order.

I do offer rush processing. Please contact me if you are in a hurry to receive your order.

Default Shipping Speed and Service:

I ship USPS First-Class Mail® Parcel (2-5 days) in a package that is size appropriate.


Shipping Upgrade:

I do offer shipping upgrades. Please contact me for a quote based on your needs.


Insurance:

My packages are not shipped with insurance, but it can be provided for an additional fee.

I can also upgrade your shipping speed from USPS First-Class Mail, which takes 2-5 business days to arrive to USPS Priority or Express. Please let me know your time frame and I'll provide you with a quote.

Please note that shipping upgrades do not bypass the processing time that is outlined above.


Address Changes / Wrong Address:

If you accidentally entered the wrong address when filling out your transaction please contact me ASAP to correct the address.

If for some reason I have already shipped your package you will be responsible for contacting USPS and if the package gets sent back to me you will need to pay for return shipping.

Tracking Information (domestic orders only):

When your order ships you should receive an email that includes your USPS tracking number.

Other Notes About Shipping:

Once I drop your package off at the Post Office it's delivery speed is out of Cord & Satchels control.

I'm happy to help you locate your tracking information and assist you with the shipping process, but please keep in mind that USPS is a separate entity from Cord & Satchel.


International Shipping:

I do provide international shipping services. Please don't ask me to claim your order as a gift or alter the true value on the customs declaration form, so you don't have to pay customs duties. It is illegal for me to do so and I will not oblige.

If customs charge a tariff it is the responsibility of the customer to pay all import duties and fees.

I also ask that international customers are patient when it comes to the arrival of their goods. It can take up to a month to receive your package from Cord & Satchel if it's being shipped abroad.
Additional policies and FAQs
I am more than happy to make custom orders. Just message me and we can discuss your ideas.
Privacy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect


To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom leather item, for example), if you contact us directly.

Why We Need Your Information and How We Use It


We rely on a number of legal bases to collect, use, and share your information, including:

• As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure


Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention


We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Your Rights


If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me


For purposes of EU data protection law, I, Aisling MacAlistair, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cordandsatchel [!at] gmail.com.