Willow Pond Antiques and Goods
cornerhouseinn's Shop Policies
It is my desire that each customer be pleased with their purchase from Willow Pond. I hope that your experience is a pleasant one and that you return to visit often.
It should be expected that vintage and antique items are not always perfect and have been previously loved by another person. I will try to be as accurate as possible in my photos and descriptions to point out any flaws.
My handmade jewelry pieces are comprised of vintage and antique components. Their flaws add to the overall romance and charm of an item. If a piece contains a watch and I describe it as working , I do not guarantee how long it will do so, or to it's working accuracy . Most watch components are for decorative purpose only.
After spending 30 years in the hospitality business I pride myself on customer satisfaction. My intention is to make your shopping experience as pleasant as possible. So please ask!
For now I accept Paypal only. Payment is due within 3 business days of purchase. Item will be shipped within 2 business days of payment clearing.
For the continental US purchases I normally ship USPS 1st Class or Priority Flat Rate. Most items will include Delivery Conformation and Insurance on items over $50.00 at my cost. I will gladly combine shipment on smaller items.
If you are from Hawaii, Alaska , Canada or another country please contact me for additional shipment prior to purchasing.
For International customers: all custom forms are with actual merchandise description and retail value. You will be responsible for duties, taxes and any other fees incurred on international packages.
All items are shipped from a smoke free home.
Refunds and Exchanges
I do not have a blanket "return policy". I will accept refunds or exchanges only if I have misrepresented an item. I am a fair and honest person and I will consider any reasonable request but I I cannot be responsible for buyers remorse. If a refund needs to happen, shipping will not be reimbursed and buyer is to be responsible for return shipping in the same manner as which it was received .
Please contact me if you have if you have a problem and I will do my best to make you happy!
Additional Policies and FAQs
Please remember that these are vintage and antique items and are being sold AS IS. I do not make claims to being an expert on any particular item.
Last Updated October 15, 2014