a beautifully handmade wedding....
cortneyrectorwedding's Shop Policies
Welcome to Indigotwin Weddings
I am thrilled to offer our unique creations here at Etsy. I specialize in wedding decor and invitations.
Check back often as you never know what you'll find next!
I only accept paypal but you can pay from your credit card or debit card once you choose the paypal option.
All orders will be shipped within 7 business days of receiving your payment. We ship to your pay pal address so please make sure it is correct and up to date. NOTE: Shipping cost DOES NOT include insurance coverage. If you would like insurance please let us know and we will send you a revised billing prior to your payment! Insurance covers loss or theft and damage. If you do not purchase insurance we will not be held liable if the item is lost or damaged. Please inquire about international shipping rates.
We use recycled materials when we ship when possible.
The Art of Packing:
Yes, we wish we were sending you something made from dandelion fuzz and not clay. Because of this, we pack your purchase with great paranoia and tenderness. We bubble wrap everything; use a lot of foam peanuts, tissue paper and shredded paper. As a result, the shipping costs might be a bit higher, but rest assured we are doing our best to see that our work survives well the journey to your home.
International buyers: International shipping will be done through USPS first class mail only. Shipping times are longer for international buyers. Please note that your country may charge a customs fee when you pick up your package. We have no idea what this might be, but we assume you will be able to find out by calling your local post office. The customs fee is not included in the shipping price we will quote you; therefore, you are responsible for paying for any fees incurred. We only ship through the USPS. All orders ship first class mail and do NOT include tracking or insurance. If you NEED these, please contact me before purchase. Your package will go through USPS International Express which will cost triple what is quoted in the current shipping costs but will give you tracking and insurance. Any lost or damaged packages that ship first class are the buyers responsibility.
Refunds and Exchanges
It's important that you are happy with your purchase. Unfortunately I'm unable to refund for any items in my store. If you receive something broken, you will have to make a claim with USPS if you've purchased insurance. Please email me with any concerns and we can try to work it out together.
Additional Policies and FAQs
We are happy to make a custom sculpture for you! If you see something you'd like or have an original idea please convo us.
Once your sculpture specs are confirmed, We will post a "Reserved for ___" item to our store for you to complete the transaction.
Upon completion, We will get to sculpting your item and will send it out into the mail as soon as we possibly can! (Please read the shipping information-custom orders can take an additional 3-4 weeks to process the order).
Last Updated November 13, 2013