cosmichippodesigns' Shop Policies
Welcome to my Los Angeles shop where every item is made in a smoke-free, pet free environment. PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of a handmade product. I do my best to photograph color as accurately as possible. That said, please allow for slight color variances due to the fact that not all computers register color in the same manner.
Each handbag is wrapped in tissue paper (with bubble wrap if needed) and shipped in a box so it gets to you in perfect condition. I do like to reuse like-new boxes when possible, but let me know if you prefer a brand new box.
I accept PayPal. You do not need a PayPal account to pay with a credit card. Just click the payment button and it will give the option to pay without signing up for a PayPal account.
SALES TAX: California residents are required to pay 9% sales tax. PayPal will add the appropriate tax charge to your bill.
I use USPS Priority Mail or First Class Parcel Post. Please email me before purchase if you prefer a rush shipment or other method and also let me know if you want insurance coverage.
For small parcels like jewelry, card cases and wallets, I will find the least expensive and safest form of delivery. Email notification will be sent when your order is shipped. Shipping is usually immediate unless it's a custom order.
Custom orders take 2 weeks plus shipping time.
Please note that International buyers are responsible for all duties and customs charges that may be incurred.
CANADA, MEXICO & INTERNATIONAL: Customs Forms require telephone number of Addressee. Please provide this information. Thank you. Email me if you want a quote.
Refunds and Exchanges
I accept returns and exchanges on a case by case basis. If the item is not up to your expectations then a refund will be given. Please contact me as soon as you receive your item and include your reason for the return or exchange.
Shipping charges on returns and exchanges are your responsibility.
The item must be insured and in the same condition that you received it otherwise your return will not be accepted..
In the event of uninsured, lost or damaged returned goods due to postal service malfunction, I can not be held responsible, but will do my best to refund or exchange.
Additional Policies and FAQs
I guarantee the construction of my designs for one year after purchase. I will fix or replace any damage that has occurred because of construction -- not normal wear and tear.
Important Care Information: Stains that will not come out of leather are anything oil-based, coffee, tea, coca cola and ink. Deerskin comes with simple care instructions, but the same stains mentioned apply.
Any questions or concerns regarding your purchase, please email me and we will work it out. I want you to be happy with your Cosmic Hippo Design item as well as your experience with Etsy.
Positive Feedback on Etsy is appreciated.
Los Angeles, CA
gganis [!at] gmail.com
Last Updated June 24, 2014