cosmonautshop

Cosmonaut loves design, and design loves you

San Francisco, California · 20 Sales

cosmonautshop

Cosmonaut loves design, and design loves you

San Francisco, California 20 Sales On Etsy since 2008

0 out of 5 stars
(11)

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cosmonautshop

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Shop policies

Last updated on March 9, 2011
Cosmonaut shop policies is for the glory of the people!
Payment
Payment must be received within 3 days of checkout on Etsy. Cosmonaut accepts payment by credit card, check, or money order.

CREDIT CARD
I accept Visa, MasterCard, Discover, and AmEx. Please select the Other payment option during checkout, and use Message to the Seller to indicate whether you prefer to pay online or over the phone.

The online payment system I use is Google Checkout; it is fast and easy to use, and you can link it to your Gmail account if you have one. Within 24 hours, you will receive an invoice at your Etsy account email with the total amount due and easy links to the secure transaction website.

To pay by CC over the phone, include your phone number for a fast response. Otherwise, I will Convo you to get that information. Don't worry, I'll only call during daytime hours, and will never sell or otherwise share your info. In fact, no one else will call you but me personally :)

(No indication in the Message box will result in an online invoice sent to your email address.)

HEY
I don't accept PayPal at this time. Cosmonaut is a very small business struggling to thrive, and I've determined that it is in my best interest to use other venues for credit card processing. I'm sorry if this causes any difficulty; Cosmonaut totally still loves you.

PERSONAL CHECK
I accept them, but I have to wait for the check to clear. It shouldn't take more than 3 business days, so hold your horses.

INTERNATIONAL BUYERS
You can pay online with Google Checkout, which is currently available to 140+ countries. Check their website for a definitive list: http://checkout.google.com.

SALES TAX will be added for items shipped to Arizona; about 9.725% worth. Sorry, but that's the way it is.
Shipping
I send shipments out every Tuesday and Friday; your order will go out if payment is processed by noon. Cosmonaut ships domestically and internationally through USPS Priority Mail.

INTERNATIONAL BUYERS
You will be responsible for any additional customs fees or taxes required by your home country. I use Priority International because it is safer and much quicker than First Class; however, if you prefer First Class, convo me or include a note in your order and I will send an adjusted invoice.

I'm not responsible for the item once it leave my care; if you are nervous, you can request insurance or a tracking number for an additional fee.

For expedited shipping rates, Convo me and refer to the item you are interested in.
Refunds and Exchanges
I stand behind the high quality of my products. At this time Cosmonaut can not accept returns for any item.

You may request an exchange within 7 days of item receipt for another item of equal value available in my shop. Items must be sent back in original condition with all packaging materials. Buyer must pay return shipping and any other associated costs.

Convo me with any questions or concerns.
Additional policies and FAQs
Cosmonaut loves working with custom requests and wholesale buyers! Convo me or send an email to cosmonautlovesyou (at) gmail.com :)