CosyCoutureKnitwear

Luxury knitwear, handmade in rural England

26 Sales

CosyCoutureKnitwear

Luxury knitwear, handmade in rural England

26 Sales On Etsy since 2013

0 out of 5 stars
(10)

Announcement   Cosy Couture specialises in producing the finest hand knit sweaters and accessories hand made in rural England

Announcement

Last updated on Oct 11, 2018

Cosy Couture specialises in producing the finest hand knit sweaters and accessories hand made in rural England

CosyCoutureKnitwear

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CosyCoutureKnitwear

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Shop policies

Last updated on August 10, 2013
Welcome to Cosy Couture on Etsy!

Here is some information which I hope will help you if you choose to shop with me. If I have not answered any of your questions here, please do not hesitate to contact me. I'll be happy to help!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I offer a no-quibble refund policy on "ready to ship" items, so that if you are not completely satisfied with your purchase you may return it to me within 7 days of purchase. The item would need to reach me in perfect, unused/unworn condition, with packaging and tags intact, and free from marks, odours etc. You would be responsible for the cost of return postage, unless the item is being returned as a result of my fault. You should contact me first though before returning any item. I strongly recommend that you obtain proof of posting as I am unable to refund any payment until the item has been received by me as stated above. Please note that you will be responsible for payment of return postage costs, and any postage costs paid by you at the time of ordering will not be refunded. Please note that I will not accept return of Custom Order items unless there is a fault.
Payment
Payment could not be easier. I accept payments through Paypal - where you can pay using most credit/debit cards and no account is needed. Immediate payment is required unless you have agreed extended payment terms with me (see below).
Shipping
I usually despatch orders within 1-2 working days of purchase/payment. If there is any reason why I am unable to do so, I will let you know. If the item is being made to order, I will let you know how long it is likely to take to complete and despatch your order. Items are generally sent by Royal Mail and I will let you know when they are on the way. Higher value orders will require a signature upon delivery. Orders are delivered to your registered Paypal address unless you request otherwise.

International orders will be despatched by Airmail. The buyer is responsible for any import duties and/or local customs charges, if applicable. Generally, overseas delivery can take anywhere from 5 days to 6 weeks, depending on destination and so you should allow for this length of time when making your purchase. Expedited delivery is available for an additional charge, dependent upon weight etc. If you would like a quotation for the cost of expedited delivery, please contact me and I will find out for you.
Additional policies and FAQs
Custom Orders: I am happy to accept Custom Orders. Payment is required in full at the time of the order and returns are not accepted unless there is a fault with the item.

Extended payment terms: Customers may also reserve "ready to ship" items with a non-refundable 30% deposit followed by 2 further equal installments until the item is paid for (over a maximum period of 3 months) - at which time I will despatch it. This is perfect as a way to pay for those more expensive items that you just can't live without! If you would like to purchase an item this way, please get in touch so that I can set it up for you. I'm sorry but I am unable to despatch any items until payment is received in full. Thank you for your understanding.