CountessJewels

Handmade Jewelry Creations

Toronto, Canada · 0 Sales

CountessJewels

Handmade Jewelry Creations

Toronto, Canada 0 Sales On Etsy since 2009

CountessJewels is taking a short break

Loading
Dolores Pargana

Contact shop owner

Dolores Pargana

Shop policies

Last updated on June 29, 2014
Welcome to my shop! I hope you enjoy my handmade jewelry creations. If you would like to know more about me please visit my profile:
http://www.etsy.com/people/CountessJewels
If you find something you like but need a different size, material, or colour, please contact me. I welcome custom orders.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept PayPal payment in US Dollars.

You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.



Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in anyway I can.



I don't charge any taxes.

If you cancel your order after it has been shipped, you will be responsible for returning the package as you received it without opening. I will refund the price of the item once I receive it back. Shipping costs both ways will not be refunded.
Shipping
If your order is a gift going directly to the recipient, I will include a personal message card from you at no extra charge. If you would like this service please let me know what you would like me to write (to fit on a postcard) in the "message to seller" during checkout.



Items are shipped in an organza bag, protected by recyclable bubble wrap, inside a bubble envelope. If you wish a gift box instead of a bag, add that request to the "message to seller".
 All sterling silver items will include a 3M anti-tarnish tab, black, 1"X1" size, with the item. All items are shipped within 2 working days of your payment clearing.



CountessJewels ships worldwide from Canada using Canada Post Office, Standard Letter Mail within Canada and Standard Letter Post everywhere else.



Estimated Shipping times are: within Canada normally takes 2-5 working days; Packages shipped to Europe and USA normally take 5-8 working days; Shipping to the rest of the world takes approximately 1-2 weeks. These are only estimates and do not account for delays by Customs, Security, or any other unforeseen abnormalities. Times may be longer during holiday seasons.

Shipping costs are charged according to Country being shipped to and the weight of the package being shipped. Regular shipping does not include insurance nor confirmation unless the cost of the item purchased is $200.00 or higher.

If you wish insurance and/or confirmation for lower priced items, contact me and I will investigate the costs for your country; if accepted, I will edit the shipping costs for the desired item and will ship accordingly upon receipt of payment.

USA and International: Let me know in your messages to me whether Customs in your Country require a filled form to be attached to the shipped package,

Canada: I do not charge Provincial nor HST taxes. It is the responsibility of the buyer to pay the adequate taxes for her/his Province.
Refunds and Exchanges
If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package and I will do my best to resolve the problem as quickly as possible. Do not ship unwanted item(s) without contacting me. Refunds and exchanges will be considered on a case-by-case basis. Shipping costs will not be refunded if the item is returned for unexplained reason. Items returned for either refund or exchange after 10 days of receipt, may be charged a 15% return fee (at my discretion).

I am not responsible for damages nor losses caused by post office carelessness.
Additional policies and FAQs
C U S T O M - O R D E R S: 

I welcome custom orders, please contact me with your ideas.

 Wholesale is not 
available.


O T H E R - P O L I C I E S - A N D - I N F O :

 
CountessJewels reserves the right to refuse a sale to anyone with a history of abusive feedback and/or malicious behaviour towards other Etsy members. 

If you have any questions about any of my items or policies please do not hesitate to contact me either by sending me an Etsy conversation or by emailing me at countessjewels [!at] gmail.com.

All my items are handmade and one of a kind, I don't do two items exactly alike, but I may repeat a pattern using different colours and/or materials.

Please inform me when you receive your item(s). If by any chance you are not satisfied, please convo me before you leave neutral or negative feedback.