LETTUCE TURNIP THE BEET® OFFICIAL SITE trademark brand
coup's Shop Policies
Please, double-check that your Etsy shipping address is correct. Seller is not responsible for orders shipped or delivered to an incorrect address provided by the buyer on Etsy.
All sales over $99 are insured for free, but usually a signature will be required at delivery. If you want to insure your order valued under $99 USD, please contact me before or after you make a purchase, so that I can provide you with a quote and send you an email invoice to cover the extra cost.
All duties, custom fees, and VAT are the responsibility of the buyer. However, I generally state on the customs form that one shirt is worth $10 USD when I ship abroad because I want to make my products more accessible to every citizen of the world, not just Americans. I've never heard of any international customers paying any duties/fees when my products arrive.
Refunds and Exchanges
Refunds or exchanges are issued for apparel that has *not* been worn, washed, or altered in any way. Absolutely no returns or exchanges are accepted on "SALE" items.
SIZE EXCHANGES: If you order an apparel item and decide you need a larger or smaller size, you can ship it back to me in 'pristine' condition (as delineated above). If you are in the US or Canada, I will then cover the return shipping cost of the size exchange back to you ("tank sets" are excluded from this policy). If you live in a country other than Canada, I will need to charge you the full return shipping cost, so I often suggest just re-gifting it to a friend or family member who will adore you forever after for your generosity vs. paying so much shipping. Make sure you get a tracking number when returning or exchanging your order, as I am not responsible for orders lost in transit back to me. If you buy a style and decide you want to switch styles to a different item or a different color, then you must cover return shipping to/from me. If you contact me 14+ days after you received the item and request an exchange, you will need to pay shipping both ways. Please, do not give me excuses about being out of town or being sick so that you can attempt to exchange an item 21-60 days after you received it.
REFUND: Refunds are only acceptable when the merchandise is returned within 14 days of receipt in pristine new as-received condition. Art purchases are non-refundable, non-exchangeable, as they are all one-of-a-kind and can be damaged in transit when sent back.
STOLEN AFTER DELIVERY or UNDELIVERABLE DUE TO SHIPPING ADDRESS PROVIDED ON ETSY: Refunds or replacments will *not* be issued for merchandise that has been "delivered" to your requested address, according to the USPS tracking number, but you claim you never received it. I am not responsible for your stolen mail, and will not provide a replacement at my expense or a refund for your missing goods. You can request a signature confirmation at delivery for an additional $2.25 USD. Also, partial refunds (minus original shipping) are issued when an order is returned to me because a delivery attempt was made and a notice was left, but the buyer did not pick up the package or arrange a re-delivery for whatever reason, or an incorrect address was provided by the buyer on Etsy. If you choose to have me re-ship the product back to you, it will be AT YOUR EXPENSE -- no exceptions. Please, double-check that your Etsy shipping address is correct, since that is the address I use for shipping your order.
US ORDERS LOST IN TRANSIT BY US POSTAL SERVICE: In the event that a US order is *lost in transit* by the US Postal Service and has not arrived in 21 days after shipment, as verified by the tracking information, you will be offered a full refund. If the item is shipped, shows processing by USPS, does not arrive in 5-10 days, and the tracking shows the order is in transit but may be delayed for an unforeseen reason by USPS, please do not demand that I ship you a replacement order at my expense. I will file a USPS insurance claim for orders using priority mail and wait 14 days to receive their verdict.
INTERNATIONAL ORDER SHIPPED, BUT NEVER DELIVERED:
If your international order has not arrived in 45 days, it is likely lost or stolen. I am not responsible for lost or stolen international orders where I can guarantee the order was shipped by providing you with a shipping receipt from my shipping program ENDICIA that shows the date and your shipping address provided on Etsy. In a recent dispute with a customer, the British Postal Service marked an order 'unclaimed - return to sender', and the order was never sent back to me from the UK. The customer demanded that I ship a duplicate order and that I cover the full expense. WHEN AN ORDER'S TRACKING STATES AN INCORRECT ADDRESS OR AN UNCLAIMED STATUS, I AM NOT RESPONSIBLE. No refund will be given for lost international orders due to mail issues in your delivery country. If you prefer expensive tracking of your international order through delivery, it will likely cost over $30 USD -- please email me for details. Otherwise, all international orders ship via affordable first class USPS international mail and only a few countries currently provide tracking through delivery.
Additional Policies and FAQs
PHILANTHROPY: I regularly contribute to philanthropic endeavors:
-July '15: donation to US Peace Corps Volunteer project: Namibia, 2015 Apiculture (Beekeeping) business for nutrition and income generation
-June '15: donation of 70 shirts to Finca Santa Marta, a non-profit org. devoted to organic farming in Nicaragua
-June '15: donation to US Peace Corps Volunteer project: Madagascar, 2015 University Day to encourage college attendance for rural youth
-April '15: donation to The Barnyard Bhutan Animal Rescue & Sanctuary in Bhutan
-April '15: donation to The Barnyard Sanctuary in New Jersey for recent rescue of 130+ abused farm animals
-April '15: donation to Carolina Waterfowl Rescue for roosters rescued from cockfighting bust
-Feb. '15: donation to Joyjeet Das Memorial School, India for school event
-Dec. '14: donation of shirts to Finca Santa Marta, a non-profit org. devoted to organic farming in Nicaragua
-Dec. '14: donation to 3 US Peace Corps Volunteer projects: 1. Swaziland, Girls Empowerment Camp (GLOW); 2. Senegal, Youth Entrepreneurship Training; 3. Tanzania, Secondary School Apiary and Fruit Orchard.
-Dec. '14: donation to teenage aspiring chef in foster care through One Simple Wish
-Dec. '14: donation to documentary film project "All Living Things – Manoj Gautam and Jane Goodall in Nepal" to help stop the world's largest animal sacrifice
-Nov. '14, donation to Smith College Study Abroad Programs (my alma mater)
-Oct. '14, donation to Seal Rescue Ireland to continue their work rescuing and rehabilitating injured seals and otters of Ireland
-July '14, donation of 50 shirts to Finca Santa Marta, a non-profit org. devoted to organic farming in Nicaragua
-May '14, donation to 3 US Peace Corps Volunteer projects: 1. Peru, Girls Camp ALMA; 2. Ghana, Two Classroom Construction; 3. Benin, Club Girl Power
-April '14, donation to 112 Carlota Galgos for rehabilitation of rescued Spanish greyhounds
-Jan. '14, donation to Sea Shepherd Conservation Society for protecting marine life
-Jan. '14, donation to Best Friends Animal Society in UT in loving memory our 16 year old cat who was rescued by them
- January '14, donation of new apparel to Fashion Delivers, benefiting those affected by Typhoon Haiyan in the Philippines
-Dec. '13, donation to 7 US Peace Corps Volunteer projects: 1. Nicaragua, Girls Empowerment Camp; 2. Benin, School Improvement; 3. Tanzania, Empowering Women Through a Small Catering Business; 4. Mozambique, Pedestrian Trail Bridge; 5. Togo, Community Well Project; 6. Cambodia, School Painting to Empower; 7. Botswana, Local Garden Project.
-December '13, donation to Rotary Wold Peace Fellow Alumni Fund to help future peace fellows
-Nov. '13, donation to Fresh Food Generation for acquisition of farm-to-table food truck in Boston
-Nov. '13, donation of shirts to Nazareth College equestrian team to raise $ to replace tack lost in recent barn fire
-Oct. '13, donation of shirts to Spring Hill School in Vermont to raise scholarships
-Oct. '13, donation to NPR
-September '13, donation to Urban Farmland fundraiser to buy Baltimore city lots currently used to grow produce for urban residents
- July '13, donation of new apparel to Fashion Delivers, benefiting those affected by recent tornadoes in the midwest
- June '13, donation of art materials and fashion design equipment to NYC Materials for the Arts
- April '13, donation to American Heart Association
- February '13, donation for Brooklyn kids to attend YMCA Summer Camp
- February '13, Finca Santa Marta, shirts/tanks for a non-profit org. devoted to organic farming in Nicaragua
- February '13, donation to CHART Inc., Communities Healing Through Art, “Jersey Coast Creates” program for families affected by Hurricane Sandy
- December '12, Saving Horses, Inc., silent auction benefit in Southern CA
- March '12, donation to Ekatva Oneness - Manav Sadhna for underprivileged children to perform and inspire others through their global tour promoting "Unity, Love and Non-Violence"
- February '12, silent auction for the Maryland Horse Council & the Maryland Fund For Horses
- July '11, Akindale Thoroughbred Rescue in Pawling NY, silent auction held by Shadowbrook Equine Facility
- March '11, Saving Horses, Inc., silent auction at Dressage Affaire in Del Mar, CA
- November '10, Florida Horse Park Foundation silent auction in Ocala, Florida
- April '10, Mystic Valley Dressage Show silent auction for Courtney King-Dye in Rhode Island
-March '10, Saving Horses, Inc., silent auction at Dressage Affaire in Del Mar, CA
- November '09, silent auction for the Boston chapter of "Success for Kids" (SFK)
- October '09, silent auction for HorseNet Horse Rescue in Maryland
- August '09, custom shirts for the Nelson Mandela family in South Africa
LEGAL PRODUCT DISCLAIMER: I care about your safety. My products are people-tested. But apparel may contain inks and other ingredients that cause allergic or other reactions in some people. Wash before first use and do not wear if you have had allergic reactions to fabric in the past. Do not wear on broken skin. Consult your physician in the event of any injury. I assume no liability for the misuse of my products, and you by using the products have assumed all risks pertaining to their use. Further, you have agreed to release and discharge me from any and all causes of action, demands, claims, counterclaims, damages, and liabilities of any nature whatsoever, whether at law or in equity, concerning any claimed injury from the use of these products.
LEGAL NOTICE: Note regarding all original images and paintings: © 2006-2015 EPG. All Rights Reserved. No artwork, images, or designs from this site may be reproduced in any way, shape or form without prior written consent. No rights are transferred upon purchase of apparel, accessories, or wall art. LETTUCE TURNIP THE BEET®
Seller reserves the right to cancel any transaction and refund the sale before shipment of the product if the buyer is rude or unreasonable in any way.
Last Updated July 28, 2015