Chico, California

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Shop policies

Last updated on March 2, 2011
Thanks for checking us out!

We do our best to include photos from several different angles as well as light sources to show the right coloring, style etc!

See something you like but want to barter or negotiate pricing? Please contact us for negotiations/barters/trades we are usually willing to take any reasonable offers/negotiations on our items you just have to contact us!

Accepted payment methods

Returns and exchanges

RETURNS: We will accept returns for a full refund on items that are defective, for 45 days of receipt of purchase. postage will not be refunded. Defects covered: Fabric flaws/imperfections, loose buttons that need repairs, loose threads/seams not due to wear, missing pieces such as buttons, hardware etc. or damaged. Please be aware that if returns are made on hardware/buttons all of them may be replaced depending on what we have in stock at the time.

EXCHANGES: Items will be accepted for exchange of same item but in a different color, style, size, etc. need. If requested item is no longer available, you can exchange for a higher priced item and pay the difference, or a lower priced item and receive the difference. Your other option is store credit and stored for future purchases if you choose.

Returns will NOT be accepted on:
* Under garments
* Bathing Suits
* Hair Products/Items
* Plants/Edibles
* Vintage items
* Any Used: Makeup items, toiletries.
* Any other items that we deem are unsanitary once used, and any items that have purposefully been altered by you, destroyed or damaged by you the buyer.
Please buy at the time when you intend to make payment. If you can not meet this policy please notify us to discuss any problems and to make arrangements.

On international sales we can only accept Paypal payments!
We also accept checks and money orders from customers residing in the united states. Check can take upwards of 2 weeks to clear and merchandise will only be sent out once payment clears. Please keep in mind that this policy also includes e-checks sent through Paypal.
Important Shipping Details:

Baked Items: Monday - Thursday!
***Since our food items are made to order each customer's order is made based on the individuals needs! Please contact us for specifics of when you need your items! We are happy to fill custom orders but we must have at least 2 weeks notice. For weddings and large gatherings we require a 2 month notice and a non refundable deposit based on the order volume to cover supplies/expenses. Contact us to inquire about all our services if you are at all unsure about our policies and if we are able to fill your order. The postal days indicated are generally for priority mail. This is so that we can make sure your items are not received at the post office over the weekend only to sit till monday when they will be delivered to you. This is the best way we can ship your items and they will be received as fresh as possible!***

Everything Else: Usually ships within 2-3 business days!

We use 1st Class Mail and Priority packaging for most other items. We are always happy to expedite shipping at the buyer's request. You must contact us to confirm this option with all necessary shipping info so that we can reflect the actual shipping in the item for sale's details before you purchase.

COMBINED SHIPPING: We're happy to combine items for shipping! Combined items will be determined by final weight. If you overpay by $2 we'll refund you the difference! It's that easy! If you'd like an estimated quote for several combined items contact us we're happy to give you a quick quote! We generally use flat rate boxes for combined shipments.

Flat Rate Box Prices:
They range from $4.95 (envelope 12.5'' x 9.5'') - $12.95 (12'' x 12'' x 5-1/2' largest box) within the states, $9.95 - $29.95 Canada/Mexico and $11.95 - $49.95 everywhere else.

International Shipping:
We are happy to ship to most countries however if we find that your country doesn't allow the type of item you purchase to be shipped we reserve the right to cancel your order at any time! Refunds will be issued if this ensues. We try our best to include proper measurements we we can forget sometimes if there is a measurement you would like please message us we are happy to assist you!

International shipping prices indicated are typically an estimate if we find that your items are cheaper to ship than indicated we will give you a partial refund for the difference if it is over a $2 difference. Our international shipping prices usually include a modest handling fee for traveling to and from the post office. Most of our labels are printed and picked up from our residence so we charge a modest handling fee when we have to go in person. Gas is up to about $5 now in CA!

We do not sell food items internationally since most of our items are shipped priority mail and customs times are varied. Delivery confirmation isn't usually available to purchase internationally. Shipping prices usually do not reflect certified or registered mail. If you would like registered/certified mail to be purchased on your behalf for your items please contact us so that we can reflect this in your shipping costs and let you know the difference in price!

To avoid misunderstanding, we declare the exact purchase price as the value of the goods when completing the customs declaration. We will neither check the "gift" box nor under declare the value so please don't ask! International buyers are responsible for any customs duties, taxes, tariffs or brokerage fees associated with shipping to their respective countries. It is recommended that you research what taxes are levied by your government on items prior to buying. This is assessed by your government and collected on delivery independent of the final sale price and shipping charge for item(s). We have nothing to do with any of these associated fees!

Our insurance provider does not allow insurance to be purchased in the following countries therefore WE WILL NOT SHIP TO:

Afghanistan, Algeria, Angola, Argentina, Bangladesh,
Barbados, Benin, Bolivia, Brazil,
Bulgaria, Burkina Faso, Burma/Myanmar, Burundi,
Cambodia, Cameroon, Cape Verde, Central African Republic,
Chad, Congo, Cuba, Djibouti,
Dominican Republic, Ecuador, Ethiopia, Gabon,
Ghana, Guinea, India, Indonesia,
Iran, Iraq, Italy, Jordan, Kenya,
Liberia, Libya, Malaysia, Mali,
Mauritania, Morocco, Myanmar/Burma, Niger,
Nigeria, North Korea, Oman, Pakistan,
Papua/New Guinea, Poland, Romania, Rwanda,
Senegal, Seychelles, Sierra Leone, Slovenia,
Solomon Islands, Somalia, Sudan, Syria,
Tanzania, Togo, Tunisia, Uganda,
Yemen, Yugoslavia.
Additional policies and FAQs
Custom Orders: We will contact you to let you know when your item will be finished and shipped out! We do not rush orders we want you to be 100% happy with the finished product and will work with you to achieve this. If you need an item within a certain time frame please contact us before purchasing to make sure that we can comply!

If you have any questions/problems please feel free to email us at: couturedejour [!at] THANKS!