Belle BiJoUx & BoNbOnS--Handmade and Vintage
couturenicole's Shop Policies
Bienvenue to Couture Nicole Elizabeth! I hope that your shopping experience with my petite boutique is très bonne. If you have any questions about my products or items, please don't hesitate to ask. You can create a conversation with me on Etsy, or e-mail me directly at couturenicoleelizabeth [!at] gmail.com. My goal is to provide you with the best customer service possible.
Couture Nicole Elizabeth
My accepted forms of payment include PayPal, major credit cards, and Etsy Gift Cards. If you do not want to sign up for PayPal, you don't have to, just use your credit card like you would on any other site-it's great!
S'il vous plaît pay at the same time as making your Etsy purchase. If for any reason you can't pay within 24 hours, but still want the item(s), please contact me.
Reserved listings will only be held for 24 hours.
Most items will be shipped within 3-5 business days of payment received; sometimes about one week if you purchased a custom order. I take special care in packaging, and making your purchase look chic. If your order is a gift, let me know and I'd love to include a note for you! If you'd like your gift shipped in a jolie gift box/gift wrapped, contact me for a quote.
In the shipping price I include only a portion of the packing materials, and my time to package. According to the United States Postal Service website, your package sent to the USA should arrive within 3-5 business days. Most often I will be mailing in padded and regular envelopes.
Besides the USA and Canada, I'm now shipping worldwide! Unfortunately I've had to raise my shipping prices because the costs went up again at the USPS in 2014.
Refunds and Exchanges
No refunds or exchanges, but I know you'll be happy with your purchase. I don't anticipate it, but in case the postal service doesn't get your package to you, I won't be held responsible. Hopefully they'll do their job!
Please let me know of any type of defect in a jewelry piece-I will be more than happy to fix it. Additional shipping for an exchange in this case is the buyer's responsibility.
Additional Policies and FAQs
Each bijou in my boutique is handmade, très chic and unique, crafted with care in a smoke free and pet free studio. And my vintage items are charming as usual!
Be advised that most jewelry in my shop has small parts and is not suitable for children under 5 years, except for the bobby pins.
I would love to know what you think of my products and be assured that you are satisfied, so please leave a 5-Star POSITIVE Review on Etsy, and I would ♥ to send you a special coupon. If something went wrong with your shopping experience at Couture Nicole Elizabeth please let me know BEFORE you leave negative feedback and as soon as possible to resolve the situation. I want to keep a good reputation, and to respect yours as well.
I would be delighted to make a merveilleux custom order for you. If you would like additional quantities of a product or a different color, just contact me and we'll figure out the details. Custom orders may take a bit longer to make, and could add to the price. Gift boxes are available for an additional charge of around .75 cents each-let me know ahead of time if you're interested.
Couture Nicole Elizabeth
Last Updated February 28, 2014