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Shop policies

Last updated on February 4, 2011
Hi there - welcome to Cozee Cuddles. Thank you for stopping by the Shop's policies. I have listed as much additional information here as possible.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
  • Check
Returns and exchanges
If the duvet is not up to your expectation or if you've decided to cancel your purchase - I'll be happy to refund your entire amount (excluding postage/ shipping). Please return the duvet along with its Cozee bag (packaging) to me within 15 days of receiving the shipment. I'll return the money equal to the cost of the duvet once I've inspected the duvet and have found no damage or stains.
I accept personal cheques, money orders, paypal payments. For personal cheques and money orders - I will be shipping the duvet across as soon as the cheque/ money order is cleared by my bank. For Paypal payments I will be shipping within 2 days of receiving the payment.
I am utilizing the services of Royal Mail. Currently the shipping costs do not include insurance or international duties. If you'd like the package to be insured please e-mail me first so that the costs can be worked out. I can share the shipment number for you to track the package online.

I will be shipping on all days expect weekends and local holidays as unfortunately nobody is around to take my package :o)
Additional policies and FAQs
Washing Instructions:
Please note that I have taken adequate measures to check that none of the colours run. However, please wash dark colours seperately. Also, do use the cold wash option when washing the duvet for the first time. It is safe to wash the duvets in the washing machine and also tumble dry.

These super cozee duvets are an excellent gift option. If you want me to send the package directly to the giftee please send me the address on my e-mail and I'd be happy to do so.