We value you as a customer and want you to have a fabulous experience purchasing from us. Because of this we check our items closely before shipping, including taking a picture of the item immediately before shipping for our protection. If there is any discrepancy between the listing and condition of the product before shipping we will contact you before shipping to offer options of any potential partial or full refund.

We make every effort to protect your product during shipping, but if an item arrives in poor shape it is due to shipping hazards beyond our control. We are not responsible for any damage that occurs during shipping. If you are concerned we recommend that you arrange for shipping insurance by contacting us prior to purchasing an item. If, however, an item does not function as described in the listing, please contact us immediately so that we can understand and resolve the problem. This is dealt with on a case-by-case basis, so there is no blanket refund policy.

If there is a delay or expectation of delay in shipping your item (more than 2 business days from receipt of payment), we will contact you as soon as possible to offer you 3 options: full refund and cancellation of the order, full refund of the shipping cost, or free upgraded shipping (where available). Once we have your response we will proceed with the order as you have specified.

We do not refund money for custom orders for any reason. We will, however, work with you to resolve any problems that have occurred. Please take this into consideration before ordering a custom item!

We only accept cancellations on items that have not yet been shipped. We do not accept cancellations on custom orders. We ship as quickly as possible (sometimes within an hour!) so please take that into consideration before buying.

We reserve the right to change our minds at any point, but what you see written here is what we are using currently.

Our aim is to ship to you as quickly as possible, but you will have to wait no longer than 2 business days. We hate waiting for the "Your item has shipped!" email as much as you do! If possible we ship on the same day as you place your order. We take every precaution to make sure that your item arrives in excellent condition, but we cannot take responsibility for what happens during the shipping process.

All items are sent from the Philadelphia area, so it should take 1-3 days to ship to the East Coast, 2-4 days to the Midwest, and 3-7 days to the West Coast. If you would like faster shipping or extra shipping services (such as insurance or tracking), please contact us before placing an order so that we can set up those options for you before submitting your purchase. Please be aware that some extra shipping options will cost extra.

We are happy to ship internationally. For an accurate quote, please contact us. We will send you more detailed information once we have processed you purchase.

If in doubt, please contact us. We are quite friendly and would rather answer your questions ahead of time than have you be disappointed once your item arrives.

All products are sent in ready-to-gift packaging, leaving a smile on your face even if you are giving our products to someone else. All packaging is eco-friendly and can be reused or recycled once opened.