Craftegui

Handmade miniature food jewelry with polymer clay

Hamburg, Germany

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Buyers bought gifts from this shop and gave them 5-star reviews!

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Paty Uriostegui

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Paty Uriostegui

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quality 10 shipping 5 customer service 7

Shop policies

Last updated on January 3, 2020
Welcome to Craftegui store! In the following text you will find the shop policies that will help with your purchase.

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
There are no refunds, returns or exchanges, only if you received your item damaged. Please contact me and send me a photo of the damaged product and I will try to solve the problem. Claims are accepted for unused items only 1 week after you receive the product.

If you have a problem with a lost item, please let me know ASAP and I will do my best to help you :)

If you are not happy with my product, just let me know, you have only 5 business days to claim from the day you received the item.
Payment
Payment through Paypal only, if you have any question, please contact me.
After I receive your payment the item will be crafted and shipped from 1 to 3 business days, with resin items from 3 to 5 business days.
Shipping
---> Shipping is via Deutsche Post, standard shipping doesn't include tracking number, if you want with tracking number you can choose the option in your shopping cart. If you choose shipping without tracking number I cannot be responsible of your package (lost or delay of it)

For Canadians, tracking is no longer available once the package arrives to Canada, because Canada Post has disabled their system for international inbound registered items.

Please reconfirm your Paypal shipping address before I send your purchase, otherwise if you give me a wrong address I cannot be responsible for your purchase.

*** All items are be carefully packaged with bubble envelopes to prevent damage.
Additional policies and FAQs
Buyers are responsible for extra taxes in your country.

Every item is created with high quality supplies, but since they are delicate pieces you have to treat them with care. Try to not take a shower wearing it, AVOID to wear it on a swimming pool since chlorine can damage the polymer clay and prevent to leave it in a sunny place.

Be careful with children, it contains small parts that can be swallowed.

More information

Last updated on Apr 25, 2016
Frequently asked questions
Care instructions

- Do not wear it when hairspray, perfume or deodorant spray is applied.
- Try to not take a shower wearing it.
- DO NOT use in pool since chlorine can damage the polymer clay.
- Prevent leave it in a sunny spot.
- Watch out for children - it contains small parts that can be swallowed.
- To clean, use a soft, clean and slightly damp cloth, never with alcohol or other cleaning.
- It's not a heavy duty piece, so it could break if it is given strength or fall.
- Avoid storing together with sharp objects as they could damage the surface.

Custom and personalized orders

Custom orders are available, please convo me