A little inn filled with crafter's supplies.

Kuala Lumpur, Malaysia | 0 Sales


A little inn filled with crafter's supplies.

Kuala Lumpur, Malaysia 0 Sales On Etsy since 2009

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    Shop policies

    Last updated on July 17, 2014
    Crafter's Inn is a little shop for the Creative minds and for those who want that special touch on what matters to them. I hope we would be a great source for those who look to embellish their creations and themselves with colorful elements.

    Accepted payment methods

    Returns and exchanges
    I strive for customer satisfaction. If for any reason you are not satisfied with your purchase I will gladly offer you the following options:

    A replacement of the same item or an exchange for an equally valued item. This should be done within 15 days from the day you receive the item.

    I would have first received the returned item in order to send you the replacement/exchange item. The returned item should be in the exact same condition as when it was shipped out. Proper packaging should be used for the returned items.

    * REFUND:
    Should you prefer a money refund, I will be happy to assist you with this as long as I receive the item back in the same condition the item was shipped out. The amount for the price of the item will be refunded as soon as I receive the piece back in the mail properly packaged.

    Shipping costs won't be refunded, unless is the case where the fault is on me, for instance, you received the wrong item.

    * Refunds may take as little as 1-3 business days to issue to up to15 business days (depending of amount) after item is received.

    * Please note that fabrics and trimmings are non-returnable, non-exchangeable and non-refundable items as they were cut specifically to your needs.

    Your kind understanding would be very much appreciated.
    I am currently accepting Pay Pal and/or Credit card payments.

    Don't have a PayPal account? No worries! You don't really have to have a PayPal account to buy from my shop. Just click on the PayPal icon when checking out, then you will find Credit card payment options at the PayPal site.

    Full Payment is required in order for me to ship your item.
    Your purchase will be shipped most likely within 1-3 business days from Kuala Lumpur after payment has been made. Some items are marked to ship 3-5 business days as well, orders might take a little longer thank others to be fulfilled due to supply demand but it will most likely be 1-2 extra days on top of the usual 1-3 or 3-5 business days base time.

    ** For Malaysian orders, expect your package to arrive between 2-4 business days from the date it is shipped out. You'll be given a shipping notice from Etsy via e-mail once your package label has been issued with a tracking number, with this you will be able to track your package. For International packages, package arrival time varies depending on your country. Generally, orders may take from 7 days to 2 weeks, however, there can be a period of up to 4 weeks for some countries for packages to arrive to destination.

    **If you have any issues with time, please consider these specification before ordering. Or contact me to discuss faster ways to ship your order. I can always try to ship your order faster if needed **

    The shipping venue will be Pos Malaysia (Malaysia domestic). Unless otherwise discussed with a customer this will be the general shipping method, simple and straight to the point.

    If your package is shipped out via Pos Laju Malaysia (Malaysia domestic), expect your package to arrive 2-3 business days after package has been shipped out as advertised by the Pos Laju Malaysia.

    -Whether you purchase items using PayPal or direct checkout on Etsy, your order will be shipped out to the address you have on your Etsy account, so please keep it accurate and updated.

    NOTE to all customers:
    Some times Pos Malaysia closes in observance of certain Malaysian Holidays. Orders that happen to fall into one of these Holidays will be shipped out the next business day.

    -------Shipping Overcharge-------
    If your shipping costs appears too high or seems to be a little off, I will notice that while I revise your order and will issue a refund once I find out the correct shipping charge. This happens often, specially on International orders with multiple purchases in one single transaction (this leads to a combined shipping). While I do my best to get a fair shipping cost on items purchased with another item, this not always guarantees an accurate shipping charge (unfortunately). Therefore I pay special attention on my orders, to make sure the shipping is as fair as possible and make necessary refunds when needed. Note that a difference in cents won't be as relevant as, for instance, $1-10.

    Any questions? Please, let me know.
    Additional policies and FAQs
    Custom orders and Alchemy requests are very well welcomed, please convo me with your requests and we'll discuss the possibilities.

    Wholesale prices are offered on most of the items listed. Some of these are Introductory prices and might be subject to change at any time.

    ---------------PLEASE READ CAREFULLY--------------

    If for some reason your order was sent with the wrong item, damaged, or you simply don't agree with it, please let me know immediately. Please, don't leave negative feedback without letting me know your shopping experience. Instead, allow me to fix the matter with great customer service in relation to the situation. You will be glad you did this. I'll make things go as smooth as possible for you.

    For all your questions please don't hesitate to contact me. You will be very well served.

    Need a feedback from me? Please request one. Most of my customers consider me as their supplier and not a customer, so they are not interested on my feedback, therefore I don't leave one. By all means, if it's important for you to have one from me, I will be more than happy to leave a positive one :-)