Refunds and returns will be offered in a case by case basis. Make sure you check the size/length of the item when you place your order if you need it changed I am always happy to do so before shipping.

I disclose as much info regarding an item's condition as possible. If I fail to describe them accurately or have overlooked a flaw & you discover a problem, you have 7 days upon receipt of the item to contact me and arrange a return and refund. As long as I receive the item back within 21 days, in the condition it was sent to you, a refund of the full purchase price will be given. Because I charge such a small amount for shipping (and no handling charges) I will refund the cost of the item only. Please communicate to me, if there is a problem, before leaving any negative feedback.

Refund will be issued through PayPal or by direct checkout (depending on how you paid).

I stand behind my work. If an items breaks I am happy to repair it for you. I just ask that you pay shipping. I very seldom find that I have something returned for repair.

I prefer direct checkout or Paypal (direct withdraw, credit or debit card).

I am mailing from home as often as possible. If I get the order early enough in the day and it is in stock, I will try to ship it the same day.

I try to ship within 24-48 hours after receiving payment. If it is a special order, made to order, or custom item please allow 3 - 7 days. Sometimes life just happens (I am a mother of four and I homeschool) and I will communicate if I can't get it out sooner. If you need something A.S.A.P., PLEASE tell me. I will do my very best to process things as quickly as possible. I cannot control how quickly the USPS delivers your item once it leaves my hands.

International Shipping:

I no longer send international orders. Just to many problems with items not arriving.

I appreciate each customer and strive to make you happy. I am happy to do custom orders and change things to make them perfect for you. Communication is the best way I have found to work things out if there are any problems. Please ask if you have questions and communicate with me if there is a problem.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

At Craft Like an Artist, I take your personal data very seriously. In order to comply with the EU GDPR Law, we issue the following statement which we agree to uphold when you place an order with us.

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment method, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, change of address, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use. You may revoke your consent at any time and have the right in detail to request details of the information we keep.

Information sharing and disclosure:

I understand the importance of keeping personal data secure and safe and only share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as postal and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on EU-US Privacy shield as the legal basis for the transfer, as Etsy uses EU-US privacy shield and SSL to encrypt any credit payments.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.