craftluxuries' Shop Policies
Welcome to craftluxuries! Thank you for your interest.
My name is Irene, creator and owner of www.craftluxuries.etsy.com
Here you will find a collection of my unique handmade beaded jewelry.
If you have any questions of special requests feel free to contact me. I'll be happy to help you in any way I can.
I accept payment through Paypal for now.
Payment should be received within 3 days of purchase unless otherwise agreed. If you need more time please inform me otherwise the sale will be cancelled.
You can also pay with your credit card without signing up with Paypal.
Just choose PayPal as your payment method at checkout and you will be directed on a secure page. Follow the credit card link on their sign in page.
This guide will walk through the steps to Checkout
I ship worlwide through the Greek Postal System by Priority airmail using registered service which includes tracking and signature at delivery.
If a package is delayed or lost I can do my best to track it.
If you prefer non registered service or if you wish to upgrade the shipping please let me know.
I will mail your order within 3 days excluding weekends and holidays, although I frequently mail 'same day' as I know how nice it is to receive something right away! Notifications for holidays will be left on my shop announcemenet.
Unless otherwise requested, purchases will be shipped to the address you have on file with PayPal, so please make sure it's up to date.
Delivery frame is approximately :
2-4 working days for Greece
5-7 working days for Europe
15- 20 working days for everywhere else.
unless weather conditions, postal delays or customs interfere.
Shipping cost incudes packaging, handling and postal cost .
Buyer is responsible for any custom taxes and duties on international shipments.
All items are packaged in the best possible way to prevent damage .
If for some reason your package was damaged or lost Im sure we can work something out.
Refunds and Exchanges
I would love for you to be delighted with your handmade item.
If for some reason you are not satisfied with your purchase let me know as soon as possible and we can arrange an exchange or refund.
Product must be returned with registered service within 7 days of purchase and afterwards you will receive a full refund or an exchange (minus the shipping cost).
Shipping cost is not refundable.
Returned shipments must be undamaged in their original packaging and condition.
PLEASE NOTE THAT REFUND/EXCHANGES ARE NOT ACCEPTED FOR EARRINGS DUE TO HYGIENIC REASONS.
Additional Policies and FAQs
Custom orders are available upon request. Feel free to convo me with your personal preferences.
If you wish to add a personalization to a product I'll be happy to do it for you.
I can directly send your item as a gift to a different address requested by you. Gift wrapping and a special note is included at no extra cost. Just send me the recipient name and a short message or I can suggest some for you.
Feel free to contact me if you have any questions or suggestions.
craftluxuries [!at] yahoo.com
Last Updated October 6, 2012