craftmpire

Craftmpire

149 Sales

craftmpire

Craftmpire

149 Sales On Etsy since 2012

0 out of 5 stars
(53)

Announcement   Welcome to Craftmpire ^_^

✿ Please feel free to go round the shop and hope you will find something suitable for yourself or gift for others. Thanks for dropping by

✿ For shipping of items - Registered Air Mail with tracking number (via Singapore postal service). For Custom Declaration - 'Craft Supply / Supplies' will be indicate as the contents of the package with the actual value of the items purchased.

✿ For International buyer, it would be great if you could just run through our shipping policies for more information.

✿ Combined shipping for both shops are welcome - convo us for more details! .

Cheers & Happy Shopping!

Announcement

Welcome to Craftmpire ^_^

✿ Please feel free to go round the shop and hope you will find something suitable for yourself or gift for others. Thanks for dropping by

✿ For shipping of items - Registered Air Mail with tracking number (via Singapore postal service). For Custom Declaration - 'Craft Supply / Supplies' will be indicate as the contents of the package with the actual value of the items purchased.

✿ For International buyer, it would be great if you could just run through our shipping policies for more information.

✿ Combined shipping for both shops are welcome - convo us for more details! .

Cheers & Happy Shopping!

craftmpire

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craftmpire

Items

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Shop policies

Last updated on April 30, 2012
Hi, welcome! and thank you for dropping by.

An IMPORTANT MUST READ note before you purchase: if you are not sure - pls convo us anytime, anywhere.

< Matters Concerning Shipping & Receiving of Package(s) >

We will ship your package(s) via Registered Air Mail (default shipping method) which require recipient's signature upon receiving. If there is nobody at home, the postman will usually leave a notice for you to pick it up at your local post office.

However, sometimes you might miss the notice or meet an irresponsible postman. Therefore, in-order NOT TO MISS your package for being returned to us due to UNCLAIMED, please convo or contact us after 18 WORKING DAYS from the date we provide you with the mailing details.

For your info, most of the postal office will keep the unclaimed packages for approximately 15 days or more, but it may vary according to respective buyer's home country postal office's standard.

Please understand it's not our fault for unclaimed package(s), we will NOT be responsible for returning or unclaimed package(s), you can pay re-shipping fee for a second shipping or ask for a refund of item's fee(s) (shipping fees is non-refundable ).

We seek your kind understanding on our efforts to ensure all purchases go smoothly.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Yes: only PayPal
No: personal cheques, cash, or money order through the mail.

If you pay with PayPal - please be sure to complete ALL the steps of checking out, which take you out of Etsy and into PayPal where you must complete your order.

Non-Payment:
If you check out and do not complete payment, your order will be held for 3 days. We will contact you to see if you have had trouble checking out and we are available to help you through that process. If 3 days elapse without payment and no response to inquiries or PayPal invoicing, negative feedback will be left and your order will be cancelled. Please purchase with intention and communicate with us, we are always here to help and we are prompt at replying.
Shipping
When do we ship?
We ship within 2-4 business days of order payment - Monday through Friday. We do not mail items over the weekend.

How do we ship?
We send your item(s) by registered airmail with tracking numbers.

When will your package arrive?
We do not guarantee the arrival date of any order. In general, your items should arrive in around 2 weeks’ time however sometime it may take longer depending on your area,postal service provider, custom clearance, festive seasons etc especially International buyer. We will convo you the details of your item(s) once it has been sent.

If you are planning for a holiday or special day, please do your best to order in a timely manner and let us know so we can try our best to accommodate .

Once we place the item in the mail it becomes the responsibility of the postal service provider.

Expedited Shipping: We can do expedited shipping, but please convo us before purchase so that we can make a special listing for you to reflect the expedited shipping price.

International Orders
All our listings reflect international pricing. Please be aware that there may be possibilities/occasionally customs may detain or add charges/tariff to goods being shipped into the country. Unfortunately these potential circumstances are the responsibility of the buyer. We cannot mark items as "gifts" to avoid customs fees, package mailed will also include a Custom Declaration indicating as 'Craft Supply / Supplies' with the actual value of item(s) purchased.
Refunds and Exchanges
If You Decide To Change Your Mind:
We have no problem cancelling and refunding an order as long as it has not been shipped. If the item has been shipped, then it needs to be returned to us before we make a refund.

We usually do our best to represent our items as they are -- If you are not sure about something, please ask before you make a purchase.

If You Receive The Item And You Don't Like It:
you can return it to us for a refund. But please bear in mind – only when we receive the item in good condition (un-used, clean & sellable), then we will make a refund after deducting the respective shipping fees.

Please! Please! Please! DO NOT RETURN the item if it is no longer in good condition as we will reject your refund request.

As we hope to develop long term relationship, we do our best to help you and hope you enjoy your purchase with us .

Items Lost or Damaged in Transit:
Once we place the item in the mail it becomes the responsibility of the postal service provider.
Additional policies and FAQs
Images & details of products are for your reference only. We use reasonable efforts to have the colors & items of its merchandise displayed as accurately as possible on the site. We do not warrant that the color & item will be accurately displayed by your monitor.

Custom inquiries are always very welcome! And should you have any questions or comments about a particular item or any of our policies please don't hesitate to convo us. Thanks for looking & have a great shopping!