CraftyCharlyEtsy

Gorgeous planner charms, clips, accessories & jewellery

Barnsley, United Kingdom · 1808 Sales

CraftyCharlyEtsy

Gorgeous planner charms, clips, accessories & jewellery

Barnsley, United Kingdom 1808 Sales On Etsy since 2015

5 out of 5 stars
(846)

Shop owner

Charly

Contact

Announcement   Cute planner/paper clips, charms, jewellery and even phone cases! Product ranges from sweet to spooky, something for everyone!

Upgrades to 1st class & special delivery are available for uk orders, please message me for international postage upgrade quotes. If you need your order by a certain date please don't hesitate to message me before ordering to see if I can fulfil this.

If you have an order query by all means send me a message here on Etsy. To see lots of my creations, offers and sneak peeks join the Crafty Charly FB group or follow me on Instagram @craftycharly! Charly x

Announcement

Last updated on Jul 15, 2018

Cute planner/paper clips, charms, jewellery and even phone cases! Product ranges from sweet to spooky, something for everyone!

Upgrades to 1st class & special delivery are available for uk orders, please message me for international postage upgrade quotes. If you need your order by a certain date please don't hesitate to message me before ordering to see if I can fulfil this.

If you have an order query by all means send me a message here on Etsy. To see lots of my creations, offers and sneak peeks join the Crafty Charly FB group or follow me on Instagram @craftycharly! Charly x

Charly

Contact shop owner

Charly

View all 175 items

Reviews

Average rating
5 out of 5 stars
(846)
5 stars
843
4 stars
3
3 stars
0
2 stars
0
1 star
0
View all 846 reviews

Updates

Some of today's new additions smiley I'm all about the metallics lately and I adore these! Gold is my favourite, what's yours? sparkles
New Christmas charms are up! christmas_treesnowflake
Have you been naughty smiling_imp or nice blush this year? wink I know which I am speak_no_evil
New Christmas charms are up! christmas_treenow available in the shop!
View all 43 updates

About

My story is simple really, I couldn't find what I was looking for by way of a phone case so I made one. Then I made another, and another and here I am now with planner accessories and jewellery that I started making because I love to accessorise everything!
My creations combine my love of all things bright, cheerful, kawaii and creepy/cute.

Shop members

  • Charlotte Saunders

    Owner

Shop policies

Last updated on September 8, 2017
Crafty Charly supplies handmade kawaii decoden phone cases, planner clips, charms, jewellery and accessories. If you have an idea you'd like creating, an order query, or just to browse thousands of my creations, find me on Facebook at www.fb.com/craftycharly! Charly x

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
You have 14 days to notify me of your request to return/cancel your order for a refund and a further 14 days beyond that to return the item(s) to me.

If the ordered item is a custom/personalised item then you have 24 hours after purchase to cancel your order and after that period cancellations are at shop owners discretion. If I have started work on your custom/personalised order no cancellations will be processed.

If the item has already shipped, you may return the item for a refund once it has arrived. I do not accept returns for custom/personalised items unless faulty or damaged in transit and will require proof of fault or damage. Return shipping is it at your own cost unless the item is faulty or damaged and proof of postage must be obtained in case of loss in the postal system. If a custom/personalised item is returned and is proven to not be faulty/damaged in the post no refund will be given.

Returned non faulty items must be in their original state, with no marks, defects or signs of use. If any of these are present, a refund will not be issued.
For hygiene reasons, you may only return earrings in their original packaging with the tamper proof seal intact.
Any returns, whether faulty or otherwise, must be returned to Crafty Charly within 14 days of notification of the issue and obtaining your returns number.
Any return requests must be submitted in full in the following format, to the contact details supplied below:

To Crafty Charly,

I hereby give notice that I cancel my contract of sale of the following goods :................................................

Ordered on:................................................

Name of Consumer:................................................

Address of Consumer:................................................

Signature of Consumer (if this form is notified on paper) or Electronic signature:................................................

Date:................................................

For any faulty or general returns items, you must contact Crafty Charly via either the message feature on Facebook, this site or via email before posting the item back, as unsolicited returns will not be accepted. Please provide clear photographic evidence of any faults as soon as it happens, along with a full and detailed description. A returns number will be confirmed by Crafty Charly, and this must be quoted when you return the item.

No returns will be accepted for custom or personalised items. Customers ordering a custom phone case will receive a photograph of their proposed design layout for approval, and a completed image before it is dispatched. You will need to confirm that you are happy with the design and item specifics when sent your proposed layout as no returns will be accepted for bespoke items unless they are found to be faulty/damaged in transit (see complaints policy).

Customers are advised to obtain proof of postage for any returns.
Return postage will be not refunded unless in the case of a faulty/damaged in transit item.
Payment
All goods will be described on the invoice the customer receives.
All prices quoted are inclusive of VAT at 20%.
Payment is required immediately, by the following methods:
Paypal or credit/debit card via Etsy methods. All payments must clear before any item will be made or dispatched.
Orders must be paid for in full before items can be made, unless agreed in writing by Crafty Charly.
If requesting a custom order, please purchase the listing within 24 hours of receiving the link to it. If no purchase is made within 24 hours I will remove the listing and will be unable to offer any future custom orders.
Shipping
Delivery is charged at a flat rate of £1.50 for 2nd class large letters no matter how many items you buy and will be upgraded to signed for at no extra cost if over £20 value, £2.05 for 2nd class signed for large letters and £4.40 2nd class recorded & signed postage for small parcels inside the UK, which will all be shipped by Royal Mail. Any items requiring other dispatch methods, ie over 2kg, of particularly large size or requiring faster delivery will be charged at the rate as dictated by Royal Mail. Postage outside the UK is dependent on Royal Mail prices + the cost of packaging.
Every effort will be made to dispatch ready-made goods within the shipping times on listings, if there are any delays due to unforeseen circumstances I will notify any affected customers. Personalised or bespoke items will take longer, and an estimated lead time will be provided on listings.
Orders that are small parcels will be posted by Royal Mail within the UK, and package tracking is available. Should you require insurance, for example if the order cost is not over £20 and this is not included in the postage price as listed this can be arranged, and you will be invoiced the extra cost for the postal insurance service.
If you prefer to arrange your own postal service (ie arranges a specific courier collection with prior agreement by Crafty Charly), the items become your responsibility as soon as they have been received by the courier and no responsibility will be accepted for loss or damage in transit.
Additional policies and FAQs
Please note: These terms and conditions apply solely to Crafty Charly and are not to be used on any other business pages, whether on Facebook, Etsy or via any other selling medium.
If you have any cause for complaint, please contact me via the message feature on the Crafty Charly Facebook page www.fb.com/craftycharly, via this site or via email: craftycharlystore [!at] gmail.com or to my address stating your full name, invoice number, date that you bought the item if applicable, and reason for complaint. All complaints will be looked into by Crafty Charly.
When you purchase from Crafty Charly you agree to the terms and conditions laid out above. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a customisation, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Charlotte Saunders, am the data processor of your personal information. If you have any questions or concerns, you may contact me at craftycharlystore [!at] gmail.com

Alternately, you may mail me at:

Charlotte Saunders, 80 Barnsley Road, Wath-Upon-Dearne, Rotherham, S63 6DQ

More information

Last updated on Nov 23, 2017
Frequently asked questions
Gift wrapping and packaging

I offer gift wrap, you can find this option at checkout :)

Sizing details

If you require a necklace or bracelet in a different size than the listing states, please contact me in advance of making the order to discuss this. Depending on requirements, additional costs may be added to the order to cover adjustments.

Can I return earrings?

For hygiene reasons, you may not return earrings unless faulty/damaged and in the case of fault/damage they must be in their original packaging with the tamper proof seal intact.

How do I pay?

I currently accept PayPal and Etsy Payments as payment methods. You can use these without even having a PayPal or Etsy account which is pretty cool!

How long does shipping take?

For UK orders, your items are sent 2nd class and Royal Mails estimated time is 3 working days. Please allow at least 10 days + any bank holidays for arrival in case of delays and during busy periods like Christmas.
For international orders please allow at least 10-14 working days and up to 28 working days for international delivery. These may also be subject to delays through customs at their destination which are (unfortunately!) beyond my control.
If you've purchased tracking or your order is over £20 you can track your order using the tracking information provided upon dispatch.

Can I track my order?

If you've purchased tracking/signed for delivery your tracking number will be included in your dispatch note, email and on your order summary on Etsy.
All orders during sale periods will be shipping with signed for delivery within the UK and Tracked & Signed for international orders as standard. I wanted to keep your orders extra safe during this busy posting period. Your tracking number will be included in your dispatch note, email and on your order summary on Etsy.

Where is my order?

Your order summary contains the date your order should ship by, if you're unsure where/when this is please do contact me and I'll be happy to confirm it for you.