CarolineByDesignTN

Handmade jewelry and crafts

Crossville, Tennessee

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    UPDATE 11/17/20: From now through Christmas, every purchase will receive a pair of clear Swarovski crystal dangle earrings. No code necessary! Happy holidays!

Announcement

Last updated on Nov 18, 2020

UPDATE 11/17/20: From now through Christmas, every purchase will receive a pair of clear Swarovski crystal dangle earrings. No code necessary! Happy holidays!

Items

 

All Items

Caroline Selby

Contact shop owner

Caroline Selby

Reviews

Average item review
5 out of 5 stars
(500)
See reviews that mention:
Quality 15 Shipping 49 Customer service 47

Shop policies

Last updated on September 23, 2019
Welcome to Caroline by Design!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 4 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Your purchase will be packed carefully to ensure your item arrives safely. Should any item reach you in damaged condition, please let me know at once. If you’re unhappy with your purchase for any reason, please contact me. I want you to be happy with your order and I will do whatever I can to work with you for a resolution.

Refunds or exchanges will be made on a case-by-case basis only.

Returns should be in new and unused condition and carefully packaged, as I will not be able to accept returns which have been damaged in transit. All initial and return shipping costs are non-refundable.
Payment
Payment can be made through PayPal or Direct Checkout (which allows you to use your debit or credit card, and Etsy gift vouchers). Sales tax will be collected from buyers in Tennessee.
Shipping
Jewelry items will be packaged in gift boxes or organza bags, depending on the piece and posted in a flat padded envelope in order to save on shipping costs. Larger art pieces will be sent via Priority Mail within the U.S. and best price option overseas, carefully packed in boxes. Packages will be shipped to the address provided by Etsy. Should you need it shipped to a different address, please contact me either before or soon after purchase.

Most items in my shop are ready to ship and will be posted within 1-3 business days after payment is received. Custom orders will take longer, generally 7 to 10 business days and I will let you know when your package is on its way.

If you live overseas, customs can delay packages by up to 6 weeks. All taxes and customs duties on orders outside the United States are the responsibility of the customer, and responsibility for any customs issues or refusals also lies with the buyer.
Additional policies and FAQs
Like one of my jewelry designs but not the color? I may be able to custom make a similar pieces for you. Just send me a convo and I'll see what I can do.