All orders can be customised and personalisation is often free, unless otherwise noted.

All made to order items are able to be customised and personalised, often at no extra cost.
Some items are listed as ready made and, as such, are only available as listed. These listings will often include a section that will lead you to where you can order a made to order.

There are also add-ons available such as gift wrap and rush order.
You can also send direct to recipient with a personalised note inside at no extra cost (this must be put in writing through a shop conversation).

If you want something you can't see, just drop me a message for a personalised quote.

Care instruction's are noted in each listing under - DESIGN and will also be included with your order.

Standard packaging includes your item being individually wrapped in tissue paper and tied with a ribbon. Care instructions and business details are placed in an envelope and included.
Scented items are placed in a cellophane packet.
Delicate items are also wrapped in bubble wrap.

Gift wrap can be purchased as an add-on.

Each item has an individual creation time along with an estimated postal processing time. Please be sure to check this fits in with your requirements. Should you need things quicker there are many ways you can do this.

Upgraded Shipping Time - This refers to how long the postal carrier will take to get it to you.
This is out of my control once I have posted your item but you can upgrade from the standard post of 2nd class which takes 2-4 days, as per royal mail to 1st class of 1-3 days or even next day delivery.

Upgraded creation time - This refers to how long it'll take to make the item. You would need to contact me to see if the processing time you require is feasible and then purchase "rush my order".

The items are made using 100% acrylic yarn making them perfect for those with allergies as well as being vegan friendly. Acrylic yarn is a beautifully soft alternative to wool which is an easy care material, it washes beautifully in the washing machine with the rest of your clothes and can then be hung it up to dry. Acrylic wool also allows me to pass savings direct to you the customer too while being bright and bold too.

Should you wish to change the type of yarn used you can always make a custom request.

According to Royal Mail, this is the expected timeframe for economy post.

Western Europe in up to 2 weeks
Eastern Europe in up to 5 weeks
North America in up to 6 weeks
South America, Africa and Asia in up to 8 weeks
Australia in up to 12 weeks

Please ensure the address entered upon purchase is correct. I can change the address if contacted before the item is shipped.
Once shipped, if the address is incorrect and the parcel returned, then the buyer will need to pay a second time for postage.