craftypagan

Should you have any concerns about your order please contact me personally through either Etsy convos or my email craftypagan [!at] gmail.com in the first instance so I can resolve it.

We stand by the quality of our work. Exchanges available. Refunds are not possible on original items.

Please try and order in good time for Holidays and Your Special Events:)**

Insurance/Priority/Tracking is available please ask at time of order.

Please pay immediately when you have purchased an item.

Payment Methods I accept are;

- Credit/debit cards

Please check front page announcement during busy holiday times. Thanks so much!

If you have an urgent/rush order please contact me to check current turn around times-I will do my utmost to accomodate you!

I ship purchases so that they will arrive to you in perfect condition-wherever in the world that may be! As a guide once shipped delivery to the USA usually takes just 7 days, this is the average delivery time but officially up to 5 weeks is normal and in severe weather conditions/christmas/ this can occasionally happen.

I can add a priority shipping service (Airsure) for International Orders which costs an extra $10 and will ensure you're order arrives quicker, will have a tracking number, and is treated as priority mail within the postal system. If you want/need this adding please ask me at time of purchase or just after. I ship all international Wedding orders Airsure free of charge. Above Airsure there is another delivery option if you need an order in 2/3 days time which costs $60-ideal for last minute Wedding and Holiday Orders.

I have great experience sending international parcels-infact 98% of my orders go overseas-if you need items by a certain date please ADD it in NOTE TO SELLER at Checkout. I always display turnaround time of orders in my shop announcement, as well as in your order confirmation letter. ** Please try and order in good time for Holidays and Your Special Events:)**

For those in the UK all purchases are shipped 1st class, (Recorded Delivery for large orders and next day for wedding invites etc). Overseas packages are sent AirMail.

If your Paypal and Etsy addresses are different and I haven't heard otherwise I will ship to the Etsy address!

I can send any purchase to the recipients address if you're short on time (just send me a message after purchase with all the details) and offer a free gift wrap service. I will add a personal note/message for you-at no extra cost-just let me know what you'd like.


********All cards are packaged with stiff cardboard to ensure no damage in transit, and packaged in bubble wrapped jiffy bags.********

If you want to just say hi and let me know what you think of something-feel free-I love speaking to my customers!!
Rowena

I offer FREE gift wrapping service and will ship direct to the recipient as well as adding in a personal notecard or tag from you with your special message. This is free of charge! Just ask when checking out and send me a message after purchase with the details.