CraftyRidge

Please contact me regarding any issues with my products. I always strive to make my customers happy.

Due to the nature of my products, per Etsy guidelines, I cannot accept returns on custom or personalized items, digital downloads or items that are on sale.

Crafty Ridge accepts PayPal and all major credit cards. Electronic check is allowed via Etsy however it takes much longer to process and get the order out to you. All special orders must be placed and paid for before items will be made due to cost of supplies, etc.

Custom Orders are non refundable.

All non custom orders are processed and ready to ship in 3-5 business days
Custom orders may take 10-15 business days to be shipped.

I am unable to give exact delivery dates for any orders. All Internationa orders are subject to customs and may be postponed due to your local postal service.

I do my best to meet these shipping guidelines, but cannot guarantee any delivery dates. Actual delivery time will depend on the shipping method you choose and your location.

International Shipping:
International packages are subject to customs inspection, so please allow ample time for them to arrive. Please be aware that the value of your order will be accurately reflected on the customs declaration. You are responsible for any customs duties and/or taxes levied after the initial US postage. These fees could be applied to your package at the discretion of your local customs officers/post office. I mark all custom forms with a valid description of the item and will not mark the item as a “gift” as this is considered a federal offense. Thank you for understanding.

EU buyers wishing to return a non-custom item may do so for any reason as long as I am contacted within 3 days of delivery. The buyer is responsible for return shipping and will not be reimbursedfor originally shipping.

What is a Permanent decal?

Permanent decals are made with Oracal 651 which is a permanent adhesive backed vinyl. It is rated for 5-6 years outdoor exposure. They are easy to apply and last for long periods of time, even in bad weather. This is permanent vinyl and is meant to be applied to smooth surfaces such as windows, computer, tumblers and other hard surfaces, etc. This is not suitable for material or clothing.

What is a Temporary decal?

Temporary decals are made with Oracal 631 which has a temporary adhesive. They have a matte finish and can be easily applied and then removed from smooth surfaces like walls and phone cases without leaving a residue behind.

How do I apply my decal?

1. Clean surface with rubbing alcohol. Do not use window cleaner or other ammonia-based cleaners. Allow to dry.
2. Lay decal face down and peel away the paper backing slowly, making sure the vinyl decal stays on the transfer tape.
3. Carefully apply the decal to the surface starting with one side and using and old credit card or something similar to flatten decal. Rub decal with pressure for good adhesion.
4. Carefully remove the clear transfer tape by peeling up one corner of the transfer sheet. If the decal begins to come up push it back down and rub it with credit card to help adhere it. Only the decal should remain.

Care instructions

These decals are water proof and can be washed with soap and water. Weather and wear are a huge factor in the life of your decal.

What is Heat Transfer Vinyl?

HTV, or heat transfer vinyl, is a polyurethane material that allows you to create a custom shirt or other item by adding it to fabric, like a tshirt or tote bag. These decals are sent to you on a plastic transfer sheet.

1. You will need to use a hot iron at approximately 305 degrees F to press and preheat the item you are adding your decal to.
2. You will then place your decal with the clear transfer sheet facing up onto the fabric where you want it to stay.
3. Cover your decal with a thin piece of cotton fabric or a piece of parchment paper and apply pressure straight down onto the decal for 10-15 seconds. Make sure to apply as much pressure as possible to ensure that the decal adheres to your fabric and make sure to apply pressure to the entire decal.
4. Test it by carefully peeling up a corner of the transfer sheet. If the decal comes up with it then apply more pressure with your iron until you can see the texture of the fibers in the fabric through the vinyl. I recommend pressing again with parchment paper or a cotton fabric over the decal after pulling up the transfer sheet to make sure it is really set.

I recommend washing items with HTV in cold water and hanging to dry to keep it looking new.

Custom and personalized orders

Have an idea in mind? Request a custom order, or send me a message. I am happy to work with you & create something that you will love!

Want to purchase multiple items?

Send me a message and let me know what you want. That way I can create a custom listing & save you money on shipping!