senjaandco

:: Beautiful accessories for every day ::

Laholm, Sweden | 413 Sales

senjaandco

:: Beautiful accessories for every day ::

Laholm, Sweden 413 Sales On Etsy since 2009

5 out of 5 stars (138)
Senja Lindahl

Contact shop owner

Senja Lindahl

Announcement    Hi and welcome to Senja & Co!
♥ Thanks so much for stopping by!
Senja

Announcement

Last updated on Jan 29, 2019

Hi and welcome to Senja & Co!
♥ Thanks so much for stopping by!
Senja

Reviews

Average item review
5 out of 5 stars
(138)
See reviews that mention:
shipping 15 customer service 12
View all 138 reviews

About

How it all started..

I started making jewelry in 2007 when I lost one of my beloved wooden earrings and wanted to replace it.

At first I designed for myself but after having seen that people liked what I created I started selling part time.

I really enjoy the whole creative process of looking for materials, receiving supplies in the mail (often from China, Japan, etc.. :)), putting jewelry together, taking photos, etc.

I recently returned back to creating jewelry after having my two children, Matilda and Lukas. It is a whirlwind but I missed creating a lot!

Shop members

  • Senja

    Inhaber, Maker, Designer

    Hi! I am, the designer behind Senja & Co! I make all pieces by myself in Sweden in our house on the countryside, where I live with our children Matilda & Lukas and my husband Mikael. I sincerely hope you like what you see! :) XO Senja

Shop policies

Last updated on July 23, 2018
Hi, I am Senja, a German/Finn living in the beautiful southwest of Sweden with my Swedish/Finn husband.

I love bright, happy colors and warm shapes. Being creative has always been important to me and making jewelry has become my new passion. I am very excited to have open up my etsy shop again and hope you love my designs as much as I do! :)

Drop me a line at senja.creairtive [!at] gmail.com. Don’t be shy! :)

PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty of the product! Please allow for slight variances from what is shown in the photos.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
Please keep in mind that all of my creations are handmade so minor differences {from the photos} are to be expected.

1) Please contact me before returning an item. Returns and/or exchanges are processed on a case-by-case-basis and are available for damaged goods only. Please convo me if there is a problem with your order.

- If your jewelry arrives damaged, I will ask you to take a photograph and return it to me in the original packing if at all possible. Item(s) must be returned within 14 days after you received your purchase. It must also be in its original condition. Exchanges that are returned in damaged condition will not be honored.

2) Shipping costs will be subtracted from your refund and/or exchange. You are also responsible for return shipping.

FEEDBACK & COMMUNICATION
I will be happy to hear from you, so if you have any questions, please feel free to convo or email me at senja.creairtive [!at] gmail.com so that I may assist in a satisfactory transaction for both you and myself. I would prefer that my potential customers contact me before buying so they can make the best informed buying decision. I believe communication is key for both buyer and seller. Thank you for looking!

I leave feedback as soon as I have shipped your order. I do of course love the feedback from you too!

I primarily use Etsy’s convo-system when communicating with customers. Please do check your account regularly a couple of days after a purchase, in case I need additional information from you regarding your order.
Payment
Payment is to be made immediately at the time of purchase and via PayPal or direct payment. If problems occur, please convo me or email me at senja.creairtive [!at] gmail . com

If after 3 days payment is not received and no communication is received regarding your order and/or payment, I will cancel the sale. Thanks for your understanding and prompt payments.

If you don’t use Paypal yet:
* set up an account here: http://www.paypal.com
or
* just sign up while purchasing an item
Shipping
Shipping

INFO FOR EVERYONE:

* PACKAGING:
To keep your package light-weight and shipping costs to a minimum, items are put in a little paperbox and shipped in a padded envelope.

* GIFTS:
- If you would like your items to be gift-wrapped {free of charge} please let me know in ‘message to seller’.

and/or

- If you would like me to ship to a ”giftee’s” adress please also let me know in ’message to seller’.

* SHIPPING ADDRESSES:
Don't forget to double check your listed mailing address. If your address in your Etsy OR your PayPal profile is incorrect, please let me know ASAP and I will make sure that your order is shipped to your best & most recent address. If your PayPal and Etsy address do not match, I will ship your purchases to your ETSY invoice address as the default, provided at the time of purchase, unless you let me know otherwise.
* Orders will be shipped within 3 business days after cleared full payment, unless otherwise requested, Swedish First class international airmail.

* I will send you an email once your order has been sent out.

* Estimated shipping time (as stated by Swedish Post):

Sweden 3-5 days
Europe 5-7 days
everywhere else 7-ca 15 days

INFO FOR INTERNATIONAL CUSTOMERS:

1) I gladly ship anywhere in the world!

2) I cannot be held responsible for packages that are lost once they leave Sweden. However if you would like an upgrade to insured shipment please feel free to inquire about the costs. I will only charge for the actual postage.

3) Please note: international & national customers are responsible for any and/or all customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed. Most country's Customs agencies open and/or assess fees to a random selection of packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and I am not responsible for those charges. For any additional information please refer to your local customs agency.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION / SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

- Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

- Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

- Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Dropbox is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

- Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

- Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

- Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, Senja Lindahl, am the data controller of your personal information. If you have any questions or concerns, you may contact me at senja.creairtive [!at] gmail.com

Senja Lindahl, Öringe 160, 312 91 Laholm