CreationsByElizaD

Please make sure that you have entered the right mailing address before placing your order. If you notice a mistake has been made after placing your order and we have not shipped it yet, please contact us via Etsy and let us know.. If you didn't receive your item due to wrong address you will be responsible for re-shipping costs.

Please keep track of your tracking so you know when your package is being delivered. Unfortunately, package theft is not covered under shipping insurance and we cannot/will not replace orders or refund orders at our expense.

We're sorry about that. If possible, we recommend you check around the delivery location (porch, garage, side or back door), inquire with neighbors and check cameras.

Sometimes a carrier marks a package as delivered in error. In most cases, packages are still being processed in the postal system and will show up within a few days and almost always within a week. If you haven't received your order within 7 days of the carrier marking your order delivered, please contact your local postal carrier first. Your postal office should be able to assist you in locating the package, most packages are geotagged. If you believe your order was stolen, you need to file a police report.

If these solutions have been exhausted, contact us so we can help.

You must contact us within 48 hours of delivery if your item arrives damaged. Send us photos immediately of your damaged product AND its packaging. We will assess the damage and remedy the situation. You may be asked to turn in the damaged items to your postal carried for an insurance claim.

Yes! If you are local to the Antelope Valley, please message me before you purchase to arrange pickup. Please tell me what you want to order and I will send you an invoice via Square. Once your invoice is paid, I will start to make your order. Once your order is ready for pickup, I will notify you and we will meet at a Starbucks.

Please note that when you pick up your items you will need to sign the receipt to acknowledge you received/picked up your order.

I accept custom and personalized requests. Almost everything in our shop can be customized! Want a custom keychain with the sizes we offer? Please message me and we can create it together!

Coupon codes are not valid on custom orders unless approved by Creations By Eliza D. We have the right to cancel your transaction if this policy is violated.